At a Glance
- Tasks: Lead operations and ensure top-notch service quality in a vital charity.
- Company: Citizens Advice, a charity dedicated to social justice in Manchester.
- Benefits: Competitive salary, impactful work, and a chance to shape essential services.
- Other info: Join a passionate team committed to driving positive change in the community.
- Why this job: Make a real difference in frontline services while promoting equity and inclusion.
- Qualifications: Proven operational leadership experience and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
Citizens Advice in Manchester seeks an experienced operational leader to drive strategic performance and service quality. This role involves overseeing quality assurance, compliance, and empowering managers to deliver outstanding services.
The ideal candidate will bring a proven track record in operational leadership, strong stakeholder management skills, and a commitment to equity and inclusion. This opportunity shapes the future of essential frontline services within a charity committed to social justice.
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We think you need these skills to ace Head of Advice Operations & Quality Assurance in Manchester
Operational Leadership
Quality Assurance
Compliance Management
Stakeholder Management
Service Quality Improvement
Equity and Inclusion Commitment
Strategic Performance Management
