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- Tasks: Supervise and support money advice services, ensuring high-quality standards and team performance.
- Company: Join Citizens Advice Bury & Bolton, a leading provider of legal advice and support.
- Benefits: Receive comprehensive training, personal development opportunities, and work in a supportive environment.
- Why this job: Make a real difference by helping vulnerable clients manage their debt and improve their lives.
- Qualifications: Accredited debt supervisor or a MaPS accredited adviser/caseworker.
- Other info: Dynamic team atmosphere with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
Responsibilities
- As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
- It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation.
This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
Qualifications/Requirements
- Accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker.
Debt Supervisor (Trainee considered) in Manchester employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Supervisor (Trainee considered) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Citizens Advice Bury & Bolton. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt advice and supervision. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you can contribute to the team.
✨Tip Number 3
Show your passion for helping others! In your conversations and interviews, highlight your commitment to supporting vulnerable clients and your understanding of the challenges they face. This will resonate well with the values of CABB.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Citizens Advice Bury & Bolton.
We think you need these skills to ace Debt Supervisor (Trainee considered) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Supervisor role. Highlight relevant experience and skills that match the job description, especially in money advice and client support.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about helping clients with debt issues. Share any personal experiences or motivations that drive you to work in this field.
Showcase Your Skills: Don’t forget to showcase your skills in training and coaching others. We want to see how you can support our team and help them meet high-quality standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the latest trends in debt management and the specific challenges faced by clients today. Familiarise yourself with Citizens Advice Bury & Bolton's approach to supporting vulnerable clients, as this will show your genuine interest in their mission.
✨Showcase Your Skills
Prepare to discuss your experience in delivering high-quality advice and how you've handled complex queries in the past. Use specific examples that highlight your problem-solving skills and ability to work under pressure, as these are crucial for a supervisor role.
✨Ask Thoughtful Questions
Come prepared with questions that demonstrate your understanding of the role and the organisation. Inquire about their training programmes for new supervisors or how they measure success in their money advice services. This shows you're serious about contributing to their team.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. The interviewers are looking for someone who fits well within their supportive team culture, so be open and approachable while discussing your qualifications and experiences.
