At a Glance
- Tasks: Help people manage their debts and provide tailored advice through various channels.
- Company: Join Citizens Advice Luton, a respected charity with over 30 years of experience.
- Benefits: Competitive salary, full training, and the chance to make a real difference in people's lives.
- Other info: Fixed-term contract with potential for extension and opportunities for personal growth.
- Why this job: Be part of a supportive team that values fairness and equality while helping your community.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
The predicted salary is between 24925 - 27500 £ per year.
Salary: £24,925 – £27,500 per annum (depending on experience)
Hours: 37 per week
Contract Type: Fixed term for 12 months (extension subject to funding)
About Citizens Advice Luton
Citizens Advice Luton is a well‑respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services that meet the changing needs of local residents. Our aim is to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
Role Overview
We are recruiting a Debt Advice Caseworker (trainee or already qualified) to join our specialist debt advice team. Full training will be given as required.
Key Responsibilities
- Assess clients and give advice through various channels including telephone, face‑to‑face and email.
- Provide clients with advice and options on how to deal with their debts.
- Coordinate with creditors and signpost clients to relevant services.
- Assist clients with next steps and follow‑through on agreed actions.
Our Values
Our high‑performing team ethic is based on fairness, equality, thoroughness and recognition.
Equality and Diversity
Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.
Application Details
Closing date for applications: Friday 31st July 2026. Interviews will be held week commencing 6th or 7th August 2026.
Debt Advice Caseworker (trainee or qualified) in Luton employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
