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- Tasks: Lead and inspire volunteers while coordinating outreach services in the community.
- Company: Join Citizens Advice Lewisham, a community-focused organisation making a real difference.
- Benefits: Competitive salary, flexible hours, and the chance to develop your leadership skills.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a meaningful impact by empowering local residents and enhancing community support.
- Qualifications: Experience with volunteers and a passion for community service are essential.
The predicted salary is between 34000 - 36000 £ per year.
Organisation: Citizens Advice Lewisham (CAL).
Salary: £34,000 – £36,000 per annum (depending on experience).
Contract: Fixed-term (aligned to project funding).
Hours: 35 hours per week.
Location: Across the London Borough of Lewisham, including Bellingham and Downham.
Travel: Regular travel required across community locations in Lewisham.
Reporting to: Advice Services Manager.
About The Role
Citizens Advice Lewisham is pleased to be working in partnership with the Merchant Taylors’ Foundation to deliver an ambitious and community-focused Training Academy. This programme will establish sustainable, community‑based advice hubs while equipping local residents with the skills, knowledge and confidence to become trained volunteer advisers. The Volunteer and Outreach Supervisor will play a central role in the success of this initiative. The postholder will be responsible for coordinating outreach advice services across Lewisham, while also leading on the recruitment, development and supervision of volunteers. The role brings together operational delivery with people development, ensuring that high‑quality advice is delivered from day one while building a strong and sustainable pipeline of local talent. This is a role that requires both practical coordination and thoughtful leadership. It will suit someone who is confident working across community settings, committed to social impact, and motivated by the opportunity to develop others while delivering meaningful services to residents.
Key Responsibilities
- Recruit, train and provide ongoing development for volunteers, identifying and attracting individuals from local communities and ensuring inclusive, accessible recruitment processes.
- Provide regular supervision, mentoring and feedback to volunteers, helping them build confidence and develop the skills required to deliver advice effectively, and maintain accurate records of volunteer progression.
- Coordinate outreach services across a range of community settings, including planning and scheduling sessions, ensuring appropriate staffing and resources are in place, and working flexibly across multiple locations.
- Ensure outreach services reach those who need them most, particularly individuals facing barriers to accessing traditional advice channels.
- Supervise volunteers delivering advice, review casework, and provide constructive feedback to maintain compliance with Citizens Advice standards and ensure accurate, effective advice.
- Develop and maintain strong relationships with local partners, community organisations, statutory services and referral partners to promote awareness of the service and strengthen community engagement.
- Maintain accurate records, contribute to monitoring and reporting requirements, and support programme evaluation, including tracking volunteer outcomes, service delivery and client impact.
- Support wider organisational work by collaborating with colleagues, supporting service development and upholding a strong commitment to equality, diversity and inclusion.
Person Specification
Essential Criteria
- Experience of working with, supporting or managing volunteers.
- Experience coordinating services, ideally in a community or outreach setting.
- Understanding of advice services or similar client‑focused support provision.
- Knowledge of working with vulnerable or diverse communities.
- Awareness of learning, training or development approaches.
- Accredited as Citizens Advice Supervisor or equivalent qualification.
Skills and Abilities
- Strong verbal and written communication skills.
- Ability to motivate, support and develop individuals.
- Ability to organise and coordinate work across multiple locations.
- Ability to monitor performance and maintain quality standards.
- Strong problem‑solving skills and sound judgement.
- Good IT skills, including ability to maintain accurate records and reports.
Personal Attributes
- Commitment to the aims, principles and values of Citizens Advice.
- Strong commitment to equality, diversity and inclusion.
- Ability to work independently and as part of a team.
- Flexible, adaptable and proactive approach.
- Strong organisational skills and attention to detail.
- Ability to build positive working relationships with a range of stakeholders.
Desirable Criteria
- Experience of partnership working across voluntary, community or statutory sectors.
- Knowledge of quality assurance frameworks within advice services.
Volunteer and Outreach Supervisor in London employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer and Outreach Supervisor in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the community, attend local events, and engage with organisations that align with your values. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers or during interviews, let your enthusiasm for community work and helping others shine through. It’s all about making that personal connection.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to organisations you admire, like Citizens Advice Lewisham, and express your interest in volunteering or working with them. You never know what might come up!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and networking. Make sure to check it out and apply through us to increase your chances of landing that dream role.
We think you need these skills to ace Volunteer and Outreach Supervisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Volunteer and Outreach Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion: Let us see your enthusiasm for community work and supporting volunteers. Share specific examples of how you've made a difference in similar roles or projects, as this will resonate with our mission at Citizens Advice Lewisham.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application via our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Citizens Advice
✨Know Your Community
Familiarise yourself with the local communities in Lewisham, especially Bellingham and Downham. Understanding the specific needs and challenges faced by these areas will help you demonstrate your commitment to social impact during the interview.
✨Showcase Your Volunteer Experience
Be ready to discuss your previous experience working with or managing volunteers. Highlight specific examples where you successfully recruited, trained, or supported volunteers, as this is crucial for the role of Volunteer and Outreach Supervisor.
✨Demonstrate Coordination Skills
Prepare to talk about your experience in coordinating services across multiple locations. Share examples of how you've effectively planned and scheduled outreach sessions, ensuring that resources were in place to meet community needs.
✨Emphasise Relationship Building
The role requires strong relationships with local partners and community organisations. Be prepared to discuss how you've built and maintained partnerships in the past, and how you plan to engage with stakeholders to promote awareness of the service.