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- Tasks: Supervise advice sessions and support staff to maintain high service standards.
- Company: Join a leading organisation dedicated to providing essential welfare benefits advice.
- Benefits: Enjoy 30 days annual leave, pension contributions, and hybrid working options.
- Why this job: Make a real difference by mentoring others and supporting community welfare.
- Qualifications: Experience in advice services and strong leadership skills are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards. This will involve:
- Supervising advice and gateway/triage sessions and caseworkers
- Supporting the delivery of the training and development plan along with the rest of the team
- Providing mentoring and support to caseworkers, advisers and adviceline team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service
Other Responsibilities Include:
- Keeping technical knowledge current
- Providing statistical reports on outputs and outcomes
- Creating a positive working environment
- Participating in recruitment/selection activities
- Promoting the importance of research and campaigns
- Developing and maintaining effective admin systems and records
- Monitoring and evaluating activities appropriate to the role and providing regular reports and feedback
We Offer a Range Of Employee Benefits Including:
- 30 days annual leave (FTE)
- An employer matched pension contribution currently at 4%
- Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being
- Opportunity for hybrid working following completion of probationary period
Please note, we will be interviewing on a rolling basis, so the expiry date may be sooner than advertised. We suggest submission of applications as soon as possible if you are interested in this role.
Supervisor - Advice Session - Welfare Benefits in London employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Advice Session - Welfare Benefits in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially around Citizens Advice standards. Be ready to discuss how your experience aligns with their mission and how you can contribute to a positive working environment.
✨Tip Number 3
Showcase your mentoring skills! Think of examples where you've supported others in their development. This is key for the Supervisor role, so be prepared to share how you can help caseworkers and volunteers thrive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re keen on hearing from passionate candidates who are ready to make a difference in the welfare benefits space.
We think you need these skills to ace Supervisor - Advice Session - Welfare Benefits in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can support our team and maintain those Citizens Advice standards!
Showcase Your Mentoring Skills: Since mentoring is a key part of this role, share specific examples of how you've supported others in previous positions. We love to see how you can uplift and guide your colleagues!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the latest welfare benefits and Citizens Advice standards. Being able to discuss current policies and how they impact your role will show that you're not just interested, but also knowledgeable.
✨Showcase Your Mentoring Skills
Since this role involves mentoring and supporting staff, be ready to share examples of how you've successfully guided others in the past. Think about specific situations where your support made a difference.
✨Prepare for Team Dynamics
This position requires collaboration with various team members. Be prepared to discuss how you would create a positive working environment and handle any conflicts that may arise within the team.
✨Bring Data to the Table
As you'll need to provide statistical reports, it’s a good idea to familiarise yourself with data analysis. Be ready to talk about how you’ve used data to evaluate activities or improve services in previous roles.