Service Support Assistant in London

Location: Blended between office and home (England and Wales). Time in office negotiable.

Service Support Assistants play a key role in delivering effective and efficient business support across multiple teams in our funded advice services. This is a fantastic opportunity for you to develop your organisational, communication and technical skills, while contributing to best practice and inclusive ways of working.

Working alongside others in the same role, you will act as the first point of contact for internal and external stakeholders and partners requiring support. You will provide support via email and phone, compile and enter data for management information reports, raise purchase orders and process invoices from teams and calculate recharges across different advice services. Additionally, you will support projects and team initiatives by maintaining audit registers, updating roadmaps, recording meeting minutes, and transcribing case studies and client stories.

You’ll develop working relationships across the organisation and learn about the valued and varied work that Citizens Advice carries out. We are a friendly and inclusive team, aiming to provide a working environment where everyone can thrive.

• Ability to follow processes/protocols, paying particular attention to detail.
• Ability to manage a varied workload, working under pressure and to deadlines.
• Ability to communicate information clearly - verbally and in writing.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people.

We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at‑risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits. Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants.