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- Tasks: Act as a strategic communications partner and deliver engaging solutions for internal stakeholders.
- Company: Join Citizens Advice, making a real difference in people's lives every day.
- Benefits: Competitive salary, flexible working, and the chance to impact diverse communities.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
- Why this job: Be a key player in high-quality communications that support vital organisational goals.
- Qualifications: Strong communication skills and experience in managing stakeholder relationships.
The predicted salary is between 46375 - 46375 £ per year.
Salary: £46,375 + £3,612 London allowance if applicable
Employment type: Maternity Cover
ASAP START DATE
Location: Blended between office and home (England and Wales). Time in office negotiable.
We’re looking for a Senior Communications Business Partner to join us on a fixed-term maternity cover, acting as a trusted advisor and key point of contact for internal stakeholders across the service. You’ll play an important role in maintaining momentum, building strong relationships, and ensuring high-quality communications continue to support our organisational priorities.
You’ll work closely with senior stakeholders to understand communication needs and deliver clear, strategic and engaging solutions. Collaborating with colleagues across the department, you’ll lead the delivery of agreed communications and engagement plans—ensuring activity is delivered on time, within agreed service levels, and aligned to wider organisational goals.
Key responsibilities:- Act as a strategic communications partner to internal stakeholders
- Build and maintain strong, productive relationships across the service
- Deliver and adapt communications and engagement strategies to support business needs
- Provide expert advice to senior leaders on communications approaches
- Manage and coordinate delivery of communications plans within agreed timelines or SLAs
- Lead and support a range of communications activity, including campaigns, events and content production
- Ensure all work aligns with team ambitions, organisational strategy and mission
You’ll bring a strong mix of communications expertise, relationship-building skills and project management experience. You’re confident stepping into an established role, quickly building credibility with stakeholders and maintaining continuity of high-quality delivery.
You’ll also be:
- A strong communicator with excellent written and verbal skills
- Skilled at building trust and influencing at all levels
- Highly organised, with the ability to manage multiple priorities
- Collaborative, proactive and solutions-focused
- Comfortable working in a fast-paced, evolving environment
Please apply with your CV and cover letter outlining the essential criteria below:
- Strong background in managing stakeholder relationships and delivering successful communications projects.
- Experience managing multi-channel communications campaigns, including digital, print and events, for diverse audiences.
- Solid understanding of project management processes, tools, and best practices, with experience overseeing multiple projects at once.
- Experience working with cross-functional teams and external suppliers, managing timelines, budgets, and quality assurance.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Senior Communications Business Partner in London employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Communications Business Partner in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or through industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Communications Business Partner role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want you to show how your skills align with their mission. Practise answering common questions and think of examples that highlight your experience in managing stakeholder relationships and delivering successful communications projects.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job!
We think you need these skills to ace Senior Communications Business Partner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Communications Business Partner role. Highlight your experience in managing stakeholder relationships and delivering successful communications projects, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Use it to showcase your communication skills and how your background aligns with our organisational goals. Remember, we want to see your personality shine through!
Showcase Your Project Management Skills: Since project management is crucial for this position, be sure to include specific examples of how you've managed multiple projects successfully. We love seeing how you’ve coordinated timelines and budgets while ensuring quality delivery.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Citizens Advice
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how your communication strategies can support their needs. This will show that you're proactive and ready to build those strong relationships right from the start.
✨Showcase Your Communication Skills
Prepare examples of past communications projects you've managed. Be ready to discuss how you tailored messages for different audiences and the impact it had. This will demonstrate your expertise and ability to deliver clear, strategic solutions.
✨Be Project Management Savvy
Brush up on project management processes and tools. Be prepared to discuss how you've successfully overseen multiple projects, managed timelines, and ensured quality assurance. This will highlight your organisational skills and ability to juggle priorities effectively.
✨Emphasise Collaboration
Talk about your experience working with cross-functional teams and external suppliers. Share specific examples of how you’ve collaborated to achieve common goals. This will illustrate your team-oriented mindset and your ability to influence at all levels.