At a Glance
- Tasks: Provide Universal Credit support through various channels, helping clients navigate their queries.
- Company: Join Citizens Advice North Somerset, a community-focused and inclusive organisation.
- Benefits: Enjoy 28 days leave, holiday purchase options, and access to an Employee Assistance Scheme.
- Other info: Be part of a friendly team with opportunities for training and personal development.
- Why this job: Make a real difference in your community while gaining valuable experience and skills.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Citizens Advice North Somerset (CANS) We provide a range of advice services in person, by telephone and by digital means.
We seek to empower our clients and support them to improve their confidence to resolve a wide range of issues.
If you have a passion for working in the heart of your local community and are driven by making a difference, we would love to hear from you.
CANS is proud to be an inclusive and supportive organisation.
Benefits Of Working At CANS 28 Days Leave (Pro Rata for Part-Time Working) Holiday purchase scheme available Access to Employee Assistance Scheme Working with a friendly and supportive team Opportunities to train and develop Responsibilities To deliver multi-channel advice including telephone and webchat as part of the Help to Claim team, working with both paid and volunteer advisers.
To provide Universal Credit specialist support to non-welfare benefits advisers working at CANS.
Deliver advice under our Help to Claim service which provides support to people with queries relating to Universal Credit up to first
Help to Claim Adviser: Universal Credit Support in London employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Adviser: Universal Credit Support in London
✨Get Involved with Local Causes
Start connecting with local nonprofits or social impact projects in your area. Attend their events, offer to help out with community initiatives, or just drop by to chat about their mission. This way, you’ll not only learn about the work they do but also make meaningful connections that could lead to volunteer opportunities.
✨Leverage Social Media for Social Impact
Platforms like Twitter and Instagram are goldmines for discovering volunteer opportunities in the nonprofit sector. Follow organisations you’re passionate about, engage with their posts, and keep an eye out for their volunteer calls. It’s a great way to show your interest and dedication!
✨Utilise Volunteer Matching Platforms
Sites like VolunteerMatch or local community boards are perfect for finding short-term and long-term volunteer roles. These platforms can connect you with causes that align with your passions and skills, and often allow you to browse opportunities tailored to your interests.
✨Apply Directly Through Our Website
When you spot an organisation you like, don't hesitate to visit their website and check out their volunteer section. Many nonprofits have dedicated pages for volunteers where you can apply directly – and we’ve found that this route often leads to quicker responses and more personalised interactions!
We think you need these skills to ace Help to Claim Adviser: Universal Credit Support in London
Some tips for your application 🫡
Share Your Passion for Social Impact:When you're applying for a volunteer role at a nonprofit like Citizens Advice, don’t just list your skills. Show us why you're passionate about social impact! Use your cover letter to tell a story about what drives you and how you've been involved in similar initiatives. Personal connections to the cause can really make your application stand out.
Highlight Relevant Experience:Make sure to showcase any previous volunteer work or projects that demonstrate your commitment to social impact. Whether it’s fundraising, community outreach, or project management, detail your contributions and the results achieved. This kind of experience is invaluable in the nonprofit sector and can help us see your potential!
Get Creative with Your CV:In the world of nonprofits, a standard CV might not cut it. Consider using a more creative format that showcases your personality while maintaining professionalism. Use headings like 'Community Engagement' or 'Social Impact Projects' to highlight your experiences related to the role. Remember, we want to see what makes you unique!
Keep It Community-Focused:Make sure your application emphasises collaboration and community. Volunteer roles are about working well with others and contributing collectively towards a common goal. In your cover letter, mention any teamwork experiences or community projects you've been part of, and how you contributed to their success. This shows that you’re ready to jump into the collaborative spirit here at Citizens Advice.
How to prepare for a job interview at Citizens Advice
✨Know Your Passion
Dive deep into the mission of Citizens Advice and understand the issues they tackle. When they ask about your motivation to volunteer, share specific experiences that link your passion to their cause—whether it’s local community work or a broader social impact.
✨Bring Your Skills to the Table
Highlight any relevant skills that can aid in their projects, such as fundraising, project management, or community organising. Be prepared to share examples of how you’ve used these skills in past volunteer roles or relevant experiences.
✨Get Ready for Scenario Questions
In non-profit interviews, especially for volunteer roles, you might get scenario-based questions. Think about times when you've encountered challenges in team work or community engagement, and how you resolved them—this shows your problem-solving abilities.
✨Show Your Commitment
Since this is a volunteer role, they’ll likely want to see your commitment to the cause over an extended period. Be ready to discuss how much time you can dedicate, any special skills you can bring, and your eagerness to learn and grow with the organisation—this excites them to have you on board!
