Data Analyst in London

Location: Blended between office and home (England and Wales). Time in office negotiable.

Salary: £33,820, plus London allowance of £3,520 if applicable.

We are seeking an experienced data analyst to join our Data and AI team to develop and maintain reports. You will be responsible for providing data across our services to deliver new insight to a variety of stakeholders. We are looking for someone who has an excellent and diverse set of data skills and wants the opportunity to use them to benefit the millions of people who use our services every year.

You will work as part of a collaborative and curious multidisciplinary team who are responsible for making Citizens Advice's data as good as it can possibly be. The Data and AI team is the centre of expertise for data at Citizens Advice. It is responsible for working to improve products and services through expert data work, for defining and delivering the organisation's data strategy, leading on development of our Artificial Intelligence capability, ensuring that the data needs of the organisation are met, and for building capability in working with data across the organisation to support the delivery of our strategic aims.

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

• Experience in the following: Maths and statistics, spreadsheet, scripting in R and/or Python, database (SQL) & BI software (for example Tableau).

The ability to commit to and work within the aims, principles, and policies of the Citizens Advice service in which equality and diversity are embedded throughout.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people.

We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We're a flexible employer, so this role may suit anyone who'd prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we're open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sector's employer index, where it's recognised that Citizens Advice is an organization that not only prioritises the people we serve but also values the wellbeing of its employees.