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- Tasks: Lead impactful communications and storytelling to showcase our charity's work and influence change.
- Company: Join a flagship charity making a real difference in people's lives.
- Benefits: Generous holiday entitlement, flexible working, and opportunities for professional growth.
- Other info: Be part of a dedicated team making a positive impact in the community.
- Why this job: Use your skills to create compelling narratives that inspire action and support our mission.
- Qualifications: Strong communication skills and experience in data-driven storytelling.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels. We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough.
We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
What You’ll Be Doing
- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence.
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal.
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications.
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model.
- Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally.
- Strengthen how client voice and insight shape service development, organisational learning, and external communications.
- Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling.
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network.
What We Offer
Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus
Communication & Impact Manager in London employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication & Impact Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your communication projects and impact stories. This gives potential employers a taste of what you can bring to the table, and we love seeing creativity!
✨Tip Number 3
Prepare for interviews by researching the organisation and its mission. We want you to be able to articulate how your experience aligns with their goals. Practice common interview questions and think about how you can demonstrate your storytelling abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out on your chance to make an impact!
We think you need these skills to ace Communication & Impact Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your skills in communication and storytelling can make a real difference at CAHF. Share personal experiences or projects that highlight your passion for making an impact.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Communication & Impact Manager role. Use keywords from the job description and demonstrate how your experience aligns with our mission and values. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clarity! When translating complex information into your application, keep it straightforward and engaging. Avoid jargon where possible and focus on telling your story in a way that’s easy to understand. Remember, we’re looking for compelling narratives!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at CAHF!
How to prepare for a job interview at Citizens Advice
✨Know Your Audience
Before the interview, research Citizens Advice Hammersmith & Fulham thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses to show how your skills in communication and storytelling align with their goals.
✨Showcase Your Storytelling Skills
Prepare examples of how you've successfully translated complex data into compelling narratives in previous roles. Be ready to discuss specific projects where your communication made a significant impact, as this is crucial for the Communication & Impact Manager position.
✨Demonstrate Data Savvy
Since the role involves using data to build evidence, be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used insights to influence decisions or improve services, showcasing your ability to connect data with real-world outcomes.
✨Engage with Their Community Focus
Highlight your understanding of community engagement and how client voices can shape services. Share any relevant experiences where you've worked collaboratively with stakeholders or volunteers, as this will resonate well with their emphasis on community-based services.