At a Glance
- Tasks: Interview clients and empower them to solve their problems with expert guidance.
- Company: Join the Citizens Advice team, dedicated to making a difference in the community.
- Benefits: Gain valuable experience, training opportunities, and contribute to meaningful social change.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Make a real impact by helping people navigate their challenges and improve their lives.
- Qualifications: Strong listening skills and a passion for helping others are essential.
The predicted salary is between 30000 - 40000 £ per year.
- Main Responsibilities
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Assist in the completion of benefit applications.
- Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services.
- Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
- Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
- Social policy
- Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
- Alert clients to social policy options.
- Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Read relevant publications.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
- Other Duties And Responsibilities
- Complete the required training to comply with quality assurance processes.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of the Citizens Advice service.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
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Citizens Advice on Prescription Liverpool (APP) Adviser employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
We think you need these skills to ace Citizens Advice on Prescription Liverpool (APP) Adviser
Sensitive Listening Skills
Questioning Skills
Information Interpretation
Research Skills
Negotiation Skills
Letter Drafting
Communication Skills
