As a One Hub Adviser you will work in collaboration with the One Hub, giving high quality information, advice and ongoing casework to people accessing the One Hub to tackle the issues that have led to their need for homelessness support.
What Your Day-to-day Will Look Like
- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
- Listening to clients, exploring their options and helping them make informed decisions about their situation.
- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
- Keeping accurate, up-to-date records on our case management system.
- Signposting and referring clients to the right internal and external services.
About You
- Strong communication skills across written, verbal, and digital channels.
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
- Good time management and the ability to juggle competing priorities under pressure.
- Confidence with digital tools, and comfort working with numbers.
- A team-player mindset, with the ability to work independently when needed.
- A genuine enthusiasm for learning - including working towards the Certificate in General - Advice (full training provided).
- Respect for and openness to diverse views, values, and cultures.
- Ability to travel to locations across Leicester.
One Hub Advisor in Leicester employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
