At a Glance
- Tasks: Provide advice on Universal Credit and linked benefits via phone and webchat.
- Company: Join a supportive team in a Disability Confident Employer with a focus on inclusivity.
- Benefits: Enjoy 35 days annual leave, flexible leave options, and wellbeing support.
- Other info: Hybrid working available, with full training provided for new advisers.
- Why this job: Make a real difference by helping people navigate their benefits and financial support.
- Qualifications: Strong communication skills and a non-judgemental, empathetic approach are essential.
The predicted salary is between 27263 - 27263 £ per year.
Hours: Part‑Time (28 hours per week)
Contract: Permanent
Salary: £27,263 per annum, pro rata
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
About The Role
We have an opportunity for a Help to Claim Adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone and webchat between 8am and 6pm Monday to Friday. We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate. We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who We Are Looking For
- Excellent communication skills – both written and verbal (essential)
- A non‑judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
What We Offer
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto‑enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
Help to Claim Adviser in Leicester employer: Citizens Advice
Join a supportive and inclusive team as a Help to Claim Adviser, where you will have the opportunity to make a meaningful impact on people's lives while enjoying a flexible hybrid working environment in Buxton, Chesterfield, Ilkeston, or Matlock. We pride ourselves on our generous benefits package, including 35 days of annual leave, a buy/sell leave scheme, and a commitment to employee wellbeing through our Employee Assistance Programme. With a focus on training and development, we are dedicated to fostering your growth in this vital area of work, making us an excellent employer for those seeking rewarding employment.
