At a Glance
- Tasks: Provide essential advice to Leicester residents via phone, video, and face-to-face interactions.
- Company: Join a supportive team dedicated to helping the community thrive.
- Benefits: Flexible hours, full training provided, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.
What Your Day-to-day Will Look Like
- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
- Listening to clients, exploring their options and helping them make informed decisions about their situation.
- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
- Keeping accurate, up-to-date records on our case management system.
- Signposting and referring clients to the right internal and external services.
About You
- Strong communication skills across written, verbal, and digital channels.
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
- Good time management and the ability to juggle competing priorities under pressure.
- Confidence with digital tools, and comfort working with numbers.
- A team-player mindset, with the ability to work independently when needed.
- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
- Respect for and openness to diverse views, values, and cultures.
- Ability to travel to locations across Leicester.
Hours
- Wednesday: 9am-5pm
- Thursday: 9-1:30pm
- Friday: 9am-1pm
Advice Session Worker in Leicester employer: Citizens Advice
As a City Advice Session Worker, you will join a supportive and inclusive team dedicated to making a positive impact in the lives of Leicester residents. Our organisation prioritises employee growth through comprehensive training, including the opportunity to work towards the Certificate in General Advice, while fostering a collaborative work culture that values diverse perspectives. With flexible working arrangements and a commitment to high-quality service delivery, we offer a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Worker in Leicester
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Citizens Advice, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Citizens Advice. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Citizens Advice's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Advice Session Worker in Leicester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Citizens Advice. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Citizens Advice.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Citizens Advice.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Advice Session Worker at Citizens Advice.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Citizens Advice that you're ready to hit the ground running in the Advice Session Worker role.
