Welfare Rights Caseworker
We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals at Leeds Citizens Advice & Law Centre. We help over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more.
As a Welfare Rights Caseworker you will play a key role in ensuring our clients receive good quality benefits advice via a range of communication channels including face to face, telephone and digital.
You will have experience providing a full range of welfare rights advice for a wide range of clients, working with other teams across the service to assist them to achieve the best outcome for their circumstances.
All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential, as is the ability to listen, engage and empathise with vulnerable clients.
What We Offer
- Competitive salaries
- Flexible working patterns with the option of hybrid working for most roles
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For
- Strong communication skills
- Resilience
- A commitment to social justice
- The desire to support our communities through high-quality advice and casework
Your work will be vital – and valued – whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers.
Closing date: Monday 3rd August at 9am
Interviews will be held from Wednesday 12th August onwards
Welfare Rights Caseworker in Leeds employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
