At a Glance
- Tasks: Provide expert advice on Universal Credit and support clients through their claims process.
- Company: Join a dedicated team focused on making a difference in people's lives.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Work in a supportive environment with a focus on client success.
- Why this job: Empower clients to navigate their welfare rights and make a real impact.
- Qualifications: Experience in welfare rights advice and strong communication skills.
The predicted salary is between 35000 - 42000 £ per year.
We are looking for an experienced Welfare Rights Adviser to join our Help to Claim team, providing advice and support to clients on their entitlement to Universal Credit.
You will support clients throughout the claims process, from making an initial claim through to receiving their first payment, ensuring they have the knowledge and confidence to manage their claim independently.
You will carry out benefit entitlement checks, identify any additional advice needs, and make appropriate referrals where issues fall outside the scope of the Help to Claim service.
A key part of the role is ensuring clients receive accessible, responsive and high-quality advice through telephone and digital channels.
You will have experience of providing welfare rights advice to a wide range of clients, helping them achieve the best possible outcomes for their circumstances.
You will be organised, able to work independently, and committed to delivering an excellent client service.
Excellent verbal and written communication skills are essential, together with the ability to listen, engage and empathise with potentially vulnerable clients.
A solution-focused approach, strong organisational skills and the ability to work collaboratively with colleagues to achieve wider organisational objectives are also essential.
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Welfare Rights Adviser (Full and Part-time roles available) in Leeds employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Rights Adviser (Full and Part-time roles available) in Leeds
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare Rights Adviser (Full and Part-time roles available) in Leeds
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice:Before hitting send, make sure to tailor your application specifically to Citizens Advice! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
