Vacancy at Chapeltown Citizens Advice
Based In An Inner City Multi-racial Area Of Leeds, Chapeltown Citizens Advice Is An Independent Charity With 20 Paid Staff And 35 Volunteers That Provides a Comprehensive Advice Service From Its Main Office And Outreaches.
We Have a Vacancy For The Following
Training and Development manager
Key Responsibilities Within This Role Will Include
- Along with two Advice first aid / community advice trainers (1.4 fte) work with local infrastructure organisations to create and deliver advice first aid training for local VCSE organisations
- Support with new project mobilisation
- Lead recruitment and onboarding of new volunteers into the organisation & developing training plans alongside line managers
- Supporting line managers and teams with identified areas of development required
- Use key insights (advice trends, client feedback etc) to create and deliver focused training across a range of delivery methods to ensure accessibility
- Support the organisation to comply with accreditation requirements (AQS, SQM, QAA and others), ensuring all CPD requirements are met and mandatory training is completed
About You
- Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders
- Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment
- A genuine passion for supporting others to develop
- Experience in training and developing staff and/or volunteers OR experience as an adviser
Hours: 36.25 full time
Location: Chapeltown, Leeds
Contract: Permanent
Salary: £30,900
Closing Date: 4pm 10th November 2026
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Training and Development manager in Leeds employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
