As an Outreach Adviser you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.
Applications are invited from qualified and experienced advisers and from motivated candidates looking for a career development opportunity in the advice sector. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6 months. All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.
What We Offer
- Competitive salaries
- Flexible working patterns with the option of hybrid working for most roles
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework. Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | Various Hours available
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/
Closing date: Monday 5th October 2026 at 9am
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Outreach Adviser/Trainee in Leeds employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
