Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches.
We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 9am and 5pm
Responsible to: Advice Service Manager
Salary scale: £23,953 plus 5% pension contribution
Location: Chapeltown, Leeds
Purpose of post: You will be the first point of contact for clients who contact us. This is a busy service, prioritising callers from across Leeds or via our face to face drop in service. You will be self-motivated, enthusiastic, and a team player who can help drive forward the service. You will have effective communication skills and an ability to work proactively to our targets, both individually and within a team, along with being able to demonstrate effective computer literacy
Hours per week: 36.25 hours per week
Type of contract: Fixed Term to 30/09/27 with potential to extend
Closing date for applications: 4pm 16/9/26
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INITIAL ASSESSOR in Leeds employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
