At a Glance
- Tasks: Guide clients through Universal Credit claims and provide tailored support until their first payment.
- Company: Join a dedicated team focused on helping individuals navigate welfare rights.
- Benefits: Flexible hours, competitive pay, and the chance to make a real difference in people's lives.
- Other info: Be part of a passionate team with opportunities for personal and professional growth.
- Why this job: Empower others while developing your communication and advisory skills in a supportive environment.
- Qualifications: Experience in welfare rights advice and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced welfare rights adviser to join our Help to Claim team, to advise clients on their entitlement to Universal Credit and support them from making a claim through to their first payment. You will guide people through the claims process, offering tailored support up to their first payment and ensuring that they are able to manage the claim when it is in payment.
You will carry out benefit checks and identify appropriate referrals for advice needs outside the scope of the project. You will play a key role in ensuring clients receive good quality advice and strong communication skills are essential for helping clients via telephone and digital channels, as well as the ability to contribute to team rotas, targets and KPIs.
Help to Claim Welfare Advisor in Leeds employer: Citizens Advice
As a Help to Claim Welfare Advisor, you will be part of a dedicated team that values compassion and collaboration, ensuring clients receive the best support during their Universal Credit claims. Our organisation fosters a positive work culture with a strong emphasis on employee development, offering training and growth opportunities to enhance your skills in welfare rights. Located in a vibrant community, we provide a fulfilling work environment where your contributions make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Welfare Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the welfare sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or family. This will help you articulate your experience and approach to advising clients confidently.
✨Tip Number 3
Showcase your expertise! Prepare examples of how you've successfully guided clients through claims processes in the past. This will demonstrate your ability to provide tailored support and highlight your problem-solving skills.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Help to Claim Welfare Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with welfare rights and Universal Credit. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant expertise!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you’ve effectively communicated with clients in the past. Whether it’s through phone calls or digital channels, let us know how you’ve made a difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to get your main points across without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on Universal Credit and the claims process. Familiarise yourself with common issues clients face and how to address them. This will show your expertise and help you answer questions confidently.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with different scenarios you might encounter during the interview.
✨Show Your Empathy
Clients will be looking for support during a challenging time, so be prepared to demonstrate your empathy and understanding. Think of examples from your past experience where you've successfully helped someone navigate a difficult situation.
✨Be Ready for Team Dynamics
This role involves contributing to team targets and KPIs, so be ready to discuss how you work within a team. Share examples of how you've collaborated with others in previous roles and how you can contribute to the Help to Claim team’s success.
