At a Glance
- Tasks: Support advice teams with administrative tasks and client interactions.
- Company: Leeds Citizens Advice & Law Centre, dedicated to helping the community.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful work.
- Other info: Join a supportive team and enjoy a flexible work environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong organisation skills and experience in customer service.
The predicted salary is between 25000 - 30000 € per year.
The aim of this role is to support Leeds Citizens Advice & Law Centre, with a primary focus on the advice teams, in delivering a consistently accessible and high quality advice service to clients and colleagues. The postholder will support the service in carrying out their role through provision of efficient administrative and office support.
The postholder will act as the main point of contact regarding legal aid within the Administration Team. You will support the organisation in meeting Legal Aid Agency (LAA) requirements including:
- Monitoring referrals for Legal Aid
- Completing financial assessments
- Checking eligibility for clients
You will maintain accurate records to ensure that files can be submitted to the LAA for billing in a timely manner. You will have strong organisation and administration skills, and experience of working with a wide range of customers, clients and contacts in a busy service, producing accurate work and meeting deadlines.
You will work as part of a small team, providing cover for each other’s duties. Flexibility and a positive approach to work are important attributes required for this role. Strong oral communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients.
Advice Team Administrator in Leeds employer: Citizens Advice
Leeds Citizens Advice & Law Centre is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about helping others. With a strong commitment to employee development, we offer opportunities for growth and training, ensuring that our team members can thrive in their roles while making a meaningful impact in the community. Located in Leeds, our organisation fosters a culture of empathy and flexibility, allowing staff to engage with diverse clients and contribute to a vital service that champions access to justice.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Team Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the legal aid sector or those who work at Leeds Citizens Advice & Law Centre. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of legal aid processes. Show us you understand the importance of accurate record-keeping and how it impacts client service.
✨Tip Number 3
Practice your communication skills! Role-play with a friend to get comfortable engaging with clients. Remember, empathy and active listening are key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Advice Team Administrator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Team Administrator. We want to see how you can support our advice teams and contribute to delivering high-quality services.
Showcase Your Organisation Skills:Since this role requires strong organisation and administration skills, be sure to provide examples of how you've successfully managed tasks in a busy environment. We love seeing how you keep things running smoothly!
Highlight Your Communication Skills:Strong oral communication is key for this position. Share instances where you've effectively engaged with clients or colleagues, especially in challenging situations. We appreciate candidates who can empathise and connect with others.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Advice Team Administrator role. Familiarise yourself with the key tasks like monitoring referrals for Legal Aid and completing financial assessments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisation Skills
Since this role requires strong organisation and administration skills, be prepared to discuss specific examples from your past experiences. Think about times when you successfully managed multiple tasks or met tight deadlines. This will highlight your ability to thrive in a busy service environment.
✨Practice Your Communication Skills
Given the importance of strong oral communication in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common interview questions with a friend. This will help you feel more comfortable engaging with the interviewers and showcasing your ability to empathise with clients.
✨Emphasise Flexibility and Teamwork
The job involves working as part of a small team, so it's crucial to convey your flexibility and willingness to support your colleagues. Share examples of how you've collaborated with others in previous roles and how you adapt to changing situations. This will demonstrate that you're a team player who can contribute positively to the work environment.
