At a Glance
- Tasks: Lead training and development for staff, volunteers, and trustees at Citizens Advice Oxfordshire.
- Company: Join a respected organisation dedicated to providing high-quality advice services.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Other info: Be part of a dynamic team committed to community support and excellence.
- Why this job: Make a real difference by empowering others with the skills they need to succeed.
- Qualifications: Experience in learning and development, strong leadership, and communication skills.
The predicted salary is between 35000 - 45000 € per year.
You will be responsible for the coordination of training and development of staff, volunteers and trustees at Citizens Advice Oxfordshire (CAOX), ensuring that CAOX maintains a high quality advice service. You will report to the Director of Operations, and manage the Learning & Development Officers.
Citizens Advice Oxfordshire delivers advice across Oxfordshire, with a current team of approximately 75 staff and 260 volunteers in six offices and additional outreach locations across the county. We are a member of National Citizens Advice and our service is accredited to the Advice Quality Standard. Our volunteers and staff perform front line, high-impact advice work, and everyone who works for us is provided with comprehensive training to allow them to carry out this demanding work.
Key Responsibilities
- You will lead on Learning and Development across the organisation.
- You will write and deliver our Annual Training Plan and contribute to our Workforce Development Plan to ensure that our staff, volunteers and trustees across the county have the knowledge and skills they need to deliver the best possible advice to our clients.
- The training you provide and arrange for our team will be key to maintaining compliance with the quality and professional standards set by our National association, regulators, and funders.
- You will work closely with your team of L&D Officers to ensure that all training across Oxfordshire is delivered at a consistent standard and maximises opportunities to deliver training efficiently.
- With the help of Advice Service Managers across our offices, you will identify training needs and organise both in-person and online training appropriate to the subject.
- You will ensure that training resources and opportunities for professional development are allocated appropriately across the organisation to maximise the benefit to CAOX as a whole.
- You will develop our capacity to offer training to other organisations and agencies, turning our organisational experience and knowledge into a strategic asset.
To view the full job pack and for details of how to apply please visit: www.caox.org.uk/jobs
Learning & Development Manager employer: Citizens Advice
Citizens Advice Oxfordshire is an exceptional employer that prioritises the growth and development of its staff, volunteers, and trustees. With a strong commitment to providing comprehensive training and maintaining high-quality advice services, employees benefit from a supportive work culture that fosters professional development and collaboration across multiple locations in Oxfordshire. Joining CAOX means being part of a dedicated team that makes a meaningful impact in the community while enjoying opportunities for personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citizens Advice Oxfordshire on LinkedIn. A friendly chat can give you insider info and might just help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching CAOX's training initiatives. Show us that you understand their mission and how your skills can enhance their Learning & Development efforts. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to training and development. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Learning & Development Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in learning and development. We want to see how your skills align with the role's responsibilities, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion:Let us know why you’re excited about the opportunity at Citizens Advice Oxfordshire. Share your enthusiasm for training and development, and how you can contribute to maintaining high-quality advice services. A bit of personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you’re familiar with Citizens Advice Oxfordshire and their mission. Understand the key responsibilities of the Learning & Development Manager role, especially how it ties into maintaining high-quality advice services. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to coordinate training and development. Highlight any experience you have in writing training plans or managing teams, as this will be crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s current training initiatives and how they measure success. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals. Questions about team dynamics and collaboration with other departments can also be beneficial.
✨Be Ready to Discuss Compliance
Since maintaining compliance with quality standards is a key part of the role, be prepared to discuss your understanding of relevant regulations and how you’ve ensured compliance in previous positions. This will demonstrate your readiness to uphold the standards set by the National Citizens Advice and other regulators.
