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For Companies At a Glance
- Tasks: Provide IT support, manage user accounts, and assist staff with tech issues.
- Company: Join Citizens Advice Lancashire West, a charity making a difference.
- Benefits: Enjoy 21 days holiday, mileage allowance, and a generous pension contribution.
- Why this job: Make an impact while helping others with their IT needs in a supportive environment.
- Qualifications: Confident communicator with IT skills and a willingness to learn.
- Other info: Flexible part-time role with opportunities for growth and development.
Join to apply for the IT Support 18.5 hours role at Citizens Advice
Citizens Advice Lancashire West are seeking an experienced IT professional to work as a job share partner to cover IT support from Wednesday to Friday (18.5 hours). This role will work mainly out of the Leyland office with occasional work at Chorley if required. We are seeking a flexible person who is prepared to work across multiple sites to support an established charity meet the IT needs of all its staff and volunteers. We have an office at Skelmersdale and another at Fleetwood requiring occasional travel. The work is varied: it can be practical in setting up a new member of staff, problem solving or developmental. Most staff use G-Suite. This is a part time permanent role. The salary is £12,155.70 per annum. Typical duties would include:
Responsibilities
- Data cleansing and reloading computers with Google and Windows systems
- Using Google Admin to manage user accounts, device settings and organisational units
- Preparing mobile devices for use by volunteers and staff
- Installing and managing computers and printers on the network
- Helping volunteers and staff with day to day IT issues such as password resets and finding shared files
- Keeping inventory tidy, registering assets accurately and keeping up to date
- Delivering one to one and group training regarding software, such as Google Docs and Office 365
- Writing instructions about how to perform basic IT tasks to help volunteers and staff
- Referring more complex issues/non routine requests to other technical support staff, national Citizens Advice IT Service Desk
Skills and qualifications
- Being confident when working with different colleagues face to face, by email and over the phone
- Being able to communicate effectively
- Being organised
- Being able to follow instructions
- Ability to drive and use of a vehicle essential
Benefits
- 21 days + 8 bank holidays on a pro rata basis to 18.5 hours
- Mileage allowance at 45 pence per mile (visits to other offices)
- 8% employer pension contribution
- Salary Sacrifice with Employers NI contribution to your pension
- Full paid Christmas Closedown (extra leave)
- Employee Assistance Programme
- Long service leave and birthday leave
- Long service leave after 4 years
How to apply
To apply send your CV with a covering letter stating how your experience and skills fit the requirements of the post to sboocock@calw.org.uk
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Non-profit Organizations
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IT Support 18.5 hours employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support 18.5 hours
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at Citizens Advice. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your G-Suite and Windows skills. Be ready to showcase how you can solve common IT issues and support staff effectively. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your flexibility! Since this role involves working across multiple sites, highlight any previous experience you have with travel or adapting to different work environments. It’s all about being versatile!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support 18.5 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Citizens Advice. Be sure to mention your flexibility and any experience with G-Suite or similar systems.
Showcase Your Communication Skills: Since you'll be working with various colleagues, it's important to demonstrate your ability to communicate effectively. Whether it’s in your CV or cover letter, let us know how you’ve successfully interacted with others in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Citizens Advice
✨Know Your Tech Inside Out
Make sure you’re familiar with the tools and systems mentioned in the job description, especially G-Suite and Windows systems. Brush up on how to manage user accounts and device settings using Google Admin, as this will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past IT issues you've resolved, particularly those that required a practical approach or involved training others. This role involves helping staff and volunteers with day-to-day IT problems, so demonstrating your ability to troubleshoot effectively will impress the interviewers.
✨Communicate Clearly and Confidently
Since the role requires face-to-face interaction and communication via email and phone, practice articulating your thoughts clearly. You might be asked to explain technical concepts in simple terms, so think about how you can convey complex information in an easy-to-understand way.
✨Be Ready for Flexibility
This position involves working across multiple sites, so be prepared to discuss your availability and willingness to travel. Highlight any previous experience you have with flexible working arrangements or managing tasks in different locations to show you’re adaptable.
