At a Glance
- Tasks: Lead and manage a team delivering essential advice services to the community.
- Company: Join a dynamic team at Citizens Advice Ipswich, making a real difference.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Collaborative atmosphere with a focus on quality and continuous improvement.
- Why this job: Be a key player in shaping advice services and supporting diverse communities.
- Qualifications: Experience in team management and strong organisational skills required.
The predicted salary is between 37035 - 45265 £ per year.
We are looking for an experienced enthusiastic and well-organised person to join our Management Team to lead and manage the Core Advice Service.
Responsibilities include:
- Manage and co-ordinate a team of advice supervisors, paid staff and volunteers delivering Generalist Advice services to the public.
- Ensure that resources are allocated each day to cover multiple delivery channels (face to face, telephone, digital) in line with demand and skills available.
- Manage a team of Advice and Quality Supervisors to support and coach advisers (volunteer or paid) in line with business, advice and quality standards.
- Be accountable for upholding Quality of Advice Standards across the business.
- Support the designated Advice and Quality Supervisor in identifying, recording and executing remedial actions needed.
- Manage an active programme of volunteer recruitment based on resource gaps or specific skills needed.
- Develop and refine the advice services delivered by Citizens Advice Ipswich in line with changing client demand and technological opportunities.
- Produce high-quality Management Information and Reporting around service demand, trends, insights and channel profiling, including development of a monthly Dashboard.
- Be responsible for the management, reporting and running of the Generalist Advice Training Programme.
- Work with Team Seniors and Business Support teams to facilitate training related administration, learning related recording, assessments and reviews.
We are looking for an experienced team manager who is self-motivated, proactive, highly organised, and has a strong attention to detail. Experience in operating at a senior level supporting a diverse workforce would be an advantage, alongside proficient IT skills. The small management team work closely together reviewing client needs, business service delivery and strategic direction, so the ability to work as part of a team is essential.
For an informal discussion about the role please contact: Margaret Vane - Chief Operations Officer - 01473 219772
Advice Services Manager in Ipswich employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Services Manager in Ipswich
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice. Apply directly through us to stand out!
We think you need these skills to ace Advice Services Manager in Ipswich
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Advice Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
