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For Companies At a Glance
- Tasks: Supervise and support a team delivering high-quality telephone advice.
- Company: Join a leading organisation dedicated to providing essential advice services.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real difference by helping clients access vital advice and support.
- Qualifications: Experience in advice roles and strong leadership skills required.
- Other info: Permanent position with opportunities for personal and professional growth.
The predicted salary is between 18600 - 21700 £ per year.
About The Role
The Advice Service Supervisor will be part of a supervision team overseeing the delivery of high-quality telephone-based advice through our Adviceline. Reporting to the Advice Service Manager responsible for the service, the role involves supervising staff and volunteer advisers, managing the smooth running of advice sessions, maintaining quality standards, and providing operational and technical support. Working closely with colleagues across the service, the postholder will help ensure Adviceline is accessible, well-staffed and responsive to our client’s needs. A key focus of the role is supporting, motivating and developing staff and volunteers, creating a positive and inclusive working environment where people feel confident, valued and able to deliver the best possible advice to clients.
Hours, Contract and Location
- Hours: 18.5 hours per week
- Contract: Permanent
- Salary: £31,279 per annum, pro rata
- Location: Ilkeston
Who We Are Looking For
The ideal candidate will have:
- Previous advice experience, including up to date knowledge of welfare benefits systems
- Experience in supervising, coaching, developing or mentoring staff and/or volunteers
- Ability to provide clear, supportive and constructive feedback
- Ability to stay focused, calm and decisive when working in a busy and noisy setting
- Strong digital skills, including confident use of case management systems
- Previous experience of working in a fast-paced telephone service environment
- A commitment to the aims and principles of Citizens Advice
Advice Service Supervisor in Ilkeston employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Service Supervisor in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to advice services. Think about how you’d motivate and develop staff or handle tricky situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your digital skills! Be ready to discuss your experience with case management systems and how you’ve used technology to enhance service delivery. This is key in a fast-paced environment like Adviceline.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Advice Service Supervisor in Ilkeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Advice Service Supervisor role. Highlight your previous advice experience and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to mention your strong digital skills and experience with case management systems. We value tech-savvy candidates who can thrive in a fast-paced environment, so let us know how you’ve used these skills in your past roles.
Be Personable: In your application, convey your ability to support and motivate others. We’re all about creating a positive and inclusive working environment, so share examples of how you’ve developed staff or volunteers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits systems and the advice sector. Being able to discuss recent changes or challenges in the field will show that you're not just familiar with the basics, but that you're genuinely engaged and informed.
✨Showcase Your Leadership Skills
Since this role involves supervising staff and volunteers, be ready to share examples of how you've successfully coached or mentored others. Think about specific situations where you provided constructive feedback or motivated a team, and be prepared to discuss these in detail.
✨Stay Calm Under Pressure
The job can get busy and noisy, so it’s important to demonstrate your ability to stay focused and decisive. Prepare some scenarios where you managed stress effectively or made quick decisions in a fast-paced environment, as this will highlight your suitability for the role.
✨Emphasise Digital Proficiency
With strong digital skills being a requirement, make sure you’re comfortable discussing your experience with case management systems. If you’ve used any specific software in previous roles, mention it and explain how it helped improve service delivery.
