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- Tasks: Provide expert advice on welfare benefits and support clients across various channels.
- Company: Join Citizens Advice in Shipley, a trusted community organisation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Full-time role with a supportive team and a focus on client welfare.
- Why this job: Make a real difference in people's lives by helping them understand their entitlements.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 27000 - 30000 £ per year.
Citizens Advice in Shipley seeks a Welfare Benefits Adviser to provide a reliable welfare benefits service across various channels. This full-time hybrid role requires a high level of accuracy, excellent communication skills, and proficiency in Microsoft Office. The successful applicant will support clients in understanding their entitlements and liaise with the DWP.
Salary for experienced advisers ranges from £27,000 to £30,000, while trainees earn between £25,000 and £26,000, with a closing date for applications on 11th May 2026.
Hybrid Welfare Benefits Advisor employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Welfare Benefits Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend or family member to throw some common questions our way, especially around welfare benefits.
✨Tip Number 3
Show off your skills! Create a portfolio that highlights your experience with Microsoft Office and any relevant projects. This can really set us apart from other candidates when we apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the Welfare Benefits Adviser position.
We think you need these skills to ace Hybrid Welfare Benefits Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in welfare benefits and communication skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping clients understand their entitlements. We love a good story, so share your journey and how it aligns with our mission.
Show Off Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any specific tools or projects you've worked on. We’re looking for candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on welfare benefits and entitlements. Familiarise yourself with the latest policies and how they affect clients. This will show your potential employer that you're serious about the role and can provide accurate information.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice explaining complex welfare concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with different scenarios you might encounter.
✨Get Tech-Savvy
Proficiency in Microsoft Office is a must, so make sure you're comfortable with Word, Excel, and PowerPoint. Consider doing a quick online course or tutorial to brush up on any skills you might be lacking, especially if you haven't used these tools in a while.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured. This not only shows your interest but also helps you gauge if the company is the right fit for you.