At a Glance
- Tasks: Ensure quality in consumer law materials and deliver engaging online learning sessions.
- Company: Join Citizens Advice, a leading organisation dedicated to consumer rights.
- Benefits: Enjoy a hybrid working model for flexibility and work-life balance.
- Other info: Opportunity to work in a dynamic team with a focus on continuous improvement.
- Why this job: Make a difference in consumer law while developing your skills in a supportive environment.
- Qualifications: Extensive experience in consumer advice and strong knowledge of consumer law.
The predicted salary is between 30000 - 40000 € per year.
Citizens Advice is looking for a Quality Assurance Specialist to provide quality assurance and improvement activities across its network. The role involves developing legally accurate consumer-related materials, supporting technology initiatives, and delivering online learning sessions.
Candidates should have extensive experience in consumer advice delivery and solid knowledge of consumer law. The position allows for a hybrid working model, blending office time in England and Wales with home working, ensuring flexibility in work arrangements.
Hybrid QA & Learning Lead — Consumer Law & Tools employer: Citizens Advice
Citizens Advice is an exceptional employer that champions a flexible hybrid working model, allowing you to balance your professional and personal life effectively. With a strong commitment to employee development, we offer numerous opportunities for growth and learning in the field of consumer law, all within a supportive and collaborative work culture that values your contributions to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid QA & Learning Lead — Consumer Law & Tools
✨Tip Number 1
Network like a pro! Reach out to folks in the consumer law and QA space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio of your best work related to consumer advice and quality assurance. This will give you an edge and show potential employers what you're made of.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to consumer law and QA. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the easiest way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid QA & Learning Lead — Consumer Law & Tools
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hybrid QA & Learning Lead role. Highlight your experience in consumer advice and any relevant knowledge of consumer law to show us you’re the perfect fit!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills align with the job description. Use specific examples from your past work that relate to quality assurance and online learning sessions.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for consumer law shines through!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at Citizens Advice
✨Know Your Consumer Law
Make sure you brush up on your knowledge of consumer law before the interview. Be prepared to discuss specific cases or examples where you've applied this knowledge in your previous roles. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your QA Skills
Prepare to talk about your experience with quality assurance processes. Think of specific instances where you've improved quality in consumer advice delivery. Highlight any tools or methodologies you've used, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Engage with Technology Initiatives
Since the role involves supporting technology initiatives, be ready to discuss any relevant tech tools or platforms you've worked with. If you have experience in developing online learning sessions, share how you’ve utilised technology to enhance learning outcomes.
✨Emphasise Flexibility and Adaptability
With a hybrid working model, it's important to convey your ability to adapt to different work environments. Share examples of how you've successfully managed remote work alongside in-office responsibilities, showcasing your time management and communication skills.
