Citizens Advice is seeking a Service Desk Analyst based in our Birmingham office, with onsite work required for at least two days a week. The role focuses on acting as the first point of contact for users, delivering triage, troubleshooting, and timely resolutions to minimise business disruption.
You will log incidents, escalate when needed, and contribute to knowledge management to improve service quality.
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Hybrid IT Service Desk Analyst — Birmingham employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
