At a Glance
- Tasks: Support individuals with Universal Credit issues via phone and webchat.
- Company: Join Citizens Advice, a leading charity making a difference in the community.
- Benefits: Generous annual leave, buy/sell leave scheme, and workplace pension.
- Other info: Enjoy hybrid working and be part of a supportive team.
- Why this job: Make a real impact by helping people navigate Universal Credit challenges.
- Qualifications: No prior experience needed; full training provided.
The predicted salary is between 20000 - 25000 £ per year.
Citizens Advice is seeking a Help to Claim Adviser to join the advice services team in the East Midlands. This part-time, permanent role offers hybrid working, providing support on Universal Credit issues via phone and webchat.
Candidates will receive full training; prior experience is welcomed but not essential.
Benefits include:
- Generous annual leave
- Buy/sell leave scheme
- Workplace pension
Hybrid Help to Claim Adviser – Universal Credit Support employer: Citizens Advice
Citizens Advice is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous annual leave, a flexible buy/sell leave scheme, and comprehensive training for the Hybrid Help to Claim Adviser role, employees are empowered to grow in their careers while making a meaningful impact in the community. The hybrid working model allows for a balanced work-life integration, making this position in the East Midlands particularly appealing for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Help to Claim Adviser – Universal Credit Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills with a friend or even in front of the mirror. Get comfortable talking about your experiences and how they relate to the role of a Help to Claim Adviser. Confidence is key!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant skills and experiences that align with Universal Credit support. Show us why you’re the perfect fit for the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested in joining the Citizens Advice team.
We think you need these skills to ace Hybrid Help to Claim Adviser – Universal Credit Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Help to Claim Adviser. We want to see how you can support Universal Credit issues, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping others shines through in your words.
Show Your Enthusiasm:Let us know why you’re excited about this role! Whether it’s the chance to help people navigate Universal Credit or the hybrid working model, we love to see genuine enthusiasm in applications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice
✨Know Your Universal Credit Stuff
Make sure you brush up on your knowledge of Universal Credit. Familiarise yourself with the key aspects, such as eligibility criteria and the application process. This will show that you're genuinely interested in the role and ready to help clients effectively.
✨Practice Your Communication Skills
Since this role involves supporting clients via phone and webchat, practice clear and concise communication. Try role-playing with a friend or family member to simulate the interview scenario. This will help you feel more comfortable and articulate during the actual interview.
✨Show Your Empathy
As a Help to Claim Adviser, you'll be dealing with people who may be in difficult situations. Be prepared to discuss how you would approach sensitive topics with empathy and understanding. Share examples from your past experiences where you've demonstrated compassion and support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
