At a Glance
- Tasks: Lead a team to deliver top-notch advice to clients both online and in-person.
- Company: Join Citizens Advice, a dedicated organisation improving local communities.
- Benefits: Enjoy hybrid working, generous leave, and a supportive work environment.
- Other info: Be part of a passionate team committed to community support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication and customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Citizens Advice is seeking a dedicated support staff member to deliver advice to clients in England. You will work among a team of volunteers, ensuring high-quality service provision both face-to-face and digitally.
The ideal candidate should excel in communication, possess strong customer service skills, and demonstrate confidence in managing performance targets. With a commitment to improving local communities, you will enjoy significant benefits including hybrid working arrangements and generous leave entitlements.
Hybrid Advice Team Lead (Remote & In‑Person) employer: Citizens Advice
Citizens Advice is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture that values collaboration and community impact. With flexible hybrid working arrangements and generous leave entitlements, employees can achieve a healthy work-life balance while contributing to meaningful change in local communities. The organisation also fosters growth opportunities through training and volunteer engagement, making it an ideal place for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Advice Team Lead (Remote & In‑Person)
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities, especially in organisations like Citizens Advice.
✨Tip Number 2
Prepare for those interviews! Research common questions for advice roles and practice your responses. We want you to shine when discussing your communication skills and customer service experience.
✨Tip Number 3
Show your passion for community improvement! When chatting with potential employers, share examples of how you've made a difference in your local area. It’ll show that you’re not just looking for a job, but a chance to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Advice Team Lead (Remote & In‑Person)
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us see your enthusiasm for supporting clients and improving local communities. Share any relevant experiences that highlight your commitment to making a difference.
Highlight Your Communication Skills:Since this role involves delivering advice both face-to-face and digitally, make sure to showcase your communication prowess. Use clear and concise language in your application to demonstrate how you can effectively engage with clients.
Demonstrate Customer Service Excellence:We want to know about your customer service skills! Include examples of how you've gone above and beyond to assist clients or customers in the past. This will show us that you understand the importance of providing high-quality service.
Tailor Your Application to Us:Take a moment to read through the job description and align your application with what we're looking for. Personalising your application shows us that you're genuinely interested in the role and have done your homework. Don't forget to apply through our website!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand the role of a Hybrid Advice Team Lead. Familiarise yourself with Citizens Advice's mission and values, as well as the specific services they provide. This will help you demonstrate your commitment to improving local communities during the interview.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with clients or team members in the past. Think about situations where you resolved conflicts or provided exceptional customer service, and be ready to share those stories.
✨Be Ready for Performance Targets
Understand what performance targets might look like in this role. Prepare to discuss how you've met or exceeded targets in previous positions. This shows that you're results-driven and can manage expectations effectively.
✨Embrace the Hybrid Model
Since the position involves both remote and in-person work, think about how you can adapt to both environments. Be prepared to discuss your experience with digital communication tools and how you maintain team cohesion when working remotely.
