At a Glance
- Tasks: Provide telephone advice on housing and debt matters to clients in need.
- Company: Join Citizens Advice Mid Mercia, a supportive and impactful organisation.
- Benefits: Gain valuable experience, develop skills, and make a difference in people's lives.
- Other info: Opportunity to grow in a meaningful role within the legal aid sector.
- Why this job: Help clients navigate their challenges while working in a dynamic team environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Mid Mercia is looking for a full‑time Housing and Debt Telephone Caseworker to join our Derby‑based team, supporting the delivery of the Legal Aid Specialist Telephone Advice Service (TAS).
Responsibilities
- Provide assistance in delivering telephone advice to clients on housing and debt matters.
- Act on clients’ behalf where appropriate and help them access the support they need.
- Ensure high‑quality advice and excellent client care while contributing to the achievement of team objectives in a target‑driven, performance‑based environment.
- Support the delivery of the Legal Aid Specialist Telephone Advice Service (TAS).
- #J-18808-Ljbffr
We think you need these skills to ace Housing and Debt Caseworker (Legal Aid)
Telephone Advice Skills
Client Care
Knowledge of Housing Law
Knowledge of Debt Law
Communication Skills
Problem-Solving Skills
Teamwork
