At a Glance
- Tasks: Lead training and development for staff, volunteers, and trustees at Citizens Advice Oxfordshire.
- Company: Join a respected organisation dedicated to providing high-quality advice services.
- Benefits: Make a difference while enjoying a supportive work environment and professional growth opportunities.
- Other info: Be part of a dynamic team making a real impact in the community.
- Why this job: Empower others through training and help maintain top-notch advice standards.
- Qualifications: Experience in learning and development, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 € per year.
You will be responsible for the coordination of training and development of staff, volunteers and trustees at Citizens Advice Oxfordshire (CAOX), ensuring that CAOX maintains a high quality advice service. You will report to the Director of Operations, and manage the Learning & Development Officers.
Citizens Advice Oxfordshire delivers advice across Oxfordshire, with a current team of approximately 75 staff and 260 volunteers in six offices and additional outreach locations across the county. We are a member of National Citizens Advice and our service is accredited to the Advice Quality Standard. Our volunteers and staff perform front line, high-impact advice work, and everyone who works for us is provided with comprehensive training to allow them to carry out this demanding work.
Key Responsibilities:- You will lead on Learning and Development across the organisation.
- You will write and deliver our Annual Training Plan and contribute to our Workforce Development Plan to ensure that our staff, volunteers and trustees across the county have the knowledge and skills they need to deliver the best possible advice to our clients.
- The training you provide and arrange for our team will be key to maintaining compliance with the quality and professional standards set by our National association, regulators, and funders.
- You will work closely with your team of L&D Officers to ensure that all training across Oxfordshire is delivered at a consistent standard and maximises opportunities to deliver training efficiently.
- With the help of Advice Service Managers across our offices, you will identify training needs and organise both in-person and online training appropriate to the subject.
- You will ensure that training resources and opportunities for professional development are allocated appropriately across the organisation to maximise the benefit to CAOX as a whole.
- You will develop our capacity to offer training to other organisations and agencies, turning our organisational experience and knowledge into a strategic asset.
To view the full job pack and for details of how to apply please visit: www.caox.org.uk/jobs#J-18808-Ljbffr
Learning & Development Manager in Henley on Thames employer: Citizens Advice
Citizens Advice Oxfordshire is an exceptional employer that prioritises the growth and development of its staff, volunteers, and trustees. With a strong commitment to providing comprehensive training and a supportive work culture, employees are empowered to deliver high-quality advice services across the county. The organisation fosters a collaborative environment where professional development is encouraged, making it a rewarding place to work for those seeking meaningful employment in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Manager in Henley on Thames
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citizens Advice Oxfordshire on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching CAOX's training programmes and their impact. Show us you’re passionate about learning and development, and how you can contribute to their mission.
✨Tip Number 3
Practice your answers to common interview questions, especially around training needs assessment and delivery. We want to see your expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Learning & Development Manager in Henley on Thames
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in learning and development. We want to see how your skills align with our mission at Citizens Advice Oxfordshire!
Showcase Your Passion:Let us know why you're excited about this role! Share your enthusiasm for training and development, and how you can contribute to maintaining high-quality advice services.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Learning & Development Manager position.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand the role of Learning & Development Manager inside out. Familiarise yourself with Citizens Advice Oxfordshire's mission, values, and the specific training needs they might have. This will help you demonstrate your genuine interest and how your skills align with their goals.
✨Showcase Your Experience
Prepare to discuss your previous experience in training and development. Have specific examples ready that highlight your ability to create training plans, assess needs, and deliver effective training. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about their current training initiatives, challenges they face, or how they measure the success of their training programmes. This shows you're not just interested in the job, but also in contributing to their success.
✨Be Personable and Engaging
Remember, they’re looking for someone who can connect with staff, volunteers, and trustees. Be friendly, approachable, and enthusiastic during the interview. Share your passion for learning and development, and how you can inspire others to grow within the organisation.
