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- Tasks: Support first-time Universal Credit claimants with advice and digital assistance.
- Company: Join a dedicated non-profit team making a difference in people's lives.
- Benefits: Full-time role with opportunities for personal growth and development.
- Why this job: Be part of a mission-driven team helping others navigate Universal Credit.
- Qualifications: No prior experience needed; just bring your communication skills and IT proficiency.
- Other info: Entry-level position based in Bristol with a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an additional team member to join our existing Universal Credit Support – Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Responsibilities
- Provide effective and efficient support service for first time Universal Credit claimants, including those subject to managed migration.
- Offer advice, information and digital support via telephone and digital channels.
- Help claimants through to the first payment of Universal Credit.
Qualifications
- Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential.
- Proficient in IT.
- Effective communication skills.
Seniority Level
- Entry level
Employment Type
- Full-time
Job Function
- Finance and Sales
Industry
- Non-profit Organizations
Location: Bristol, England, United Kingdom
To apply, please email amanda.wood@southgloscab.org.uk.
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Help To Claim Adviser - Universal Credit employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help To Claim Adviser - Universal Credit
✨Tip Number 1
Get to know the Universal Credit system inside out! Brush up on the basics and any recent changes. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be advising claimants over the phone and online, it’s crucial to sound clear and confident. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former Help to Claim Advisers on LinkedIn. They can provide insider tips and might even refer you to the job directly. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Help To Claim Adviser - Universal Credit
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Help To Claim Adviser. We want to see how you can support first-time Universal Credit claimants effectively!
Show Off Your Communication Skills: Since effective communication is key in this role, don’t shy away from showcasing your ability to convey information clearly. Use examples from past experiences where you’ve successfully helped others understand complex topics.
Highlight Your IT Proficiency: Being proficient in IT is a must for this position. Mention any relevant software or tools you’re familiar with, especially those that could help in providing digital support to claimants.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as part of our amazing team!
How to prepare for a job interview at Citizens Advice
✨Know Your Universal Credit Stuff
Make sure you brush up on the basics of Universal Credit and the welfare benefits system. Even if you don’t have extensive experience, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Practice Your Communication Skills
Since effective communication is key in this role, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to get comfortable discussing Universal Credit and how you would support claimants.
✨Show Off Your IT Proficiency
As the job involves providing digital support, be ready to discuss your IT skills. Think about specific software or tools you’ve used in the past and how they relate to helping claimants. If you can, bring examples of how you’ve used technology to solve problems.
✨Demonstrate Empathy and Patience
This role requires a lot of interaction with first-time claimants who may be feeling overwhelmed. Be prepared to share examples of how you’ve shown empathy and patience in previous roles or situations. This will show that you understand the challenges claimants face and are ready to support them.