At a Glance
- Tasks: Provide advice on Universal Credit and support clients via phone and webchat.
- Company: Join Citizens Advice, a supportive organisation dedicated to helping others.
- Benefits: Enjoy flexible working, generous annual leave, and a focus on employee wellbeing.
- Other info: Diverse applications encouraged in a friendly and inclusive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No prior experience needed; training provided for all applicants.
The predicted salary is between 20000 - 25000 £ per year.
Citizens Advice is looking for a part-time Help to Claim Adviser in East Midlands. You will be part of the team delivering advice on Universal Credit and provide support via telephone and webchat.
The role offers training for those new to the sector and a supportive environment that encourages diverse applications. Enjoy generous annual leave, flexibility in your working arrangement, and a commitment to employee wellbeing.
Help to Claim Adviser (Hybrid) – Universal Credit Support employer: Citizens Advice
Citizens Advice is an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Help to Claim Adviser in the East Midlands, you will benefit from flexible working arrangements, generous annual leave, and comprehensive training, making it an ideal environment for those seeking meaningful and rewarding employment in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Adviser (Hybrid) – Universal Credit Support
✨Tip Number 1
Network like a pro! Reach out to people in the sector, especially those already working in roles similar to the Help to Claim Adviser. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a mate and do some mock interviews. Focus on common questions related to Universal Credit and how you’d support clients.
✨Tip Number 3
Show your passion for helping others! When you get the chance to speak with potential employers, let them know why you care about Universal Credit support. Your enthusiasm can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Help to Claim Adviser (Hybrid) – Universal Credit Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills for the Help to Claim Adviser role. We want to see how your background aligns with the support you'll be providing on Universal Credit.
Show Your Passion:Let us know why you're excited about this role! Share your enthusiasm for helping others navigate Universal Credit and how you can contribute to our supportive environment at Citizens Advice.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice
✨Know Your Universal Credit Stuff
Make sure you brush up on your knowledge of Universal Credit before the interview. Familiarise yourself with the latest updates and common queries people have. This will show that you're genuinely interested in the role and ready to help clients effectively.
✨Practice Your Communication Skills
Since you'll be providing support via telephone and webchat, practice clear and concise communication. Try role-playing with a friend or family member to simulate the interview environment. This will help you feel more comfortable and articulate during the actual interview.
✨Show Your Empathy
As a Help to Claim Adviser, empathy is key. Think of examples from your past experiences where you've helped someone in need. Be ready to share these stories during the interview to demonstrate your ability to connect with clients and understand their situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team at Citizens Advice. This not only shows your interest but also helps you gauge if the environment is the right fit for you. Questions about training opportunities or team dynamics can be great conversation starters.
