Head of Communications & Engagement

Location: Blended between office and home (England and Wales). Time in office negotiable

Join our dynamic People & Strategy Directorate and become a key driver of positive change, growth, and organisational excellence. This is a unique opportunity to lead internal communications and engagement within an organisation and wider network that is dedicated to fostering adaptability, accountability, and inclusion.

As Head of Communications and Engagement, you will play a pivotal role in shaping the way our colleagues and volunteers connect, collaborate, and thrive across the national organisation and wider Citizens Advice network. You will lead a talented team of communications and engagement specialists, overseeing a diverse range of activities that align with our strategic objectives. Your work will help ensure our workforce and wider network are informed, inspired, and empowered to deliver our mission-based approach to work.

Key Responsibilities:

• Lead and oversee the organisation’s internal and network communications and engagement activities, ensuring all colleagues and volunteers feel connected, informed, and inspired.
• Create and nurture communities and spaces that support our values and foster meaningful engagement across the national organisation and wider network.
• Enable high performance and impact by ensuring that communications drive engagement and improve organisational effectiveness.
• Lead and manage a team of communications and engagement specialists across creative content creation, community building, events, channel management, and stakeholder partnership.
• Collaborate with stakeholders at all levels to create spaces for open, transparent, and impactful dialogue, enhancing employee experience and engagement.

About You:

We are looking for a seasoned communications leader with a proven ability to manage teams and deliver engaging, strategic communications at an organisational level. You’ll be an expert in communications and engagement, with a track record of leading change and influencing a culture of collaboration and inclusion.

To succeed in this role, you will have:

• Significant experience in a senior internal communications or engagement role, ideally within a complex, mission-driven organisation.
• A deep understanding of creative content creation, building communities, event management, and channel management.
• The ability to build strong relationships with stakeholders at all levels and facilitate meaningful, open dialogue.
• Strong leadership skills and the ability to inspire and manage a team to achieve high performance.
• A passion for fostering a culture of adaptability, accountability, and inclusion.

If you’re ready to lead the way in transforming communications and engagement within an organisation and network that is dedicated to making a difference, we’d love to hear from you. Apply with your CV and cover letter detailing how you meet the essential criteria.

Essential Criteria:

• A postgraduate qualification in communications and engagement, public relations, or a related field, or extensive work-based experience demonstrating an equivalent level of expertise and competence. The candidate should also show a strong commitment to staying updated on best practices in these areas.
• Experience managing and developing a high-performing team and fostering a diverse and inclusive environment.
• Extensive experience leading communications and engagement strategy within a large, complex organisation, and implementing communications and engagement interventions that support alignment with strategic goals and operational priorities.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue – a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector – people of colour, LGBTQ+ people, and disabled people.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. While we prefer a blended approach between a local office, if one is near you, and home, we’re open to being flexible on location. Occasionally, a role may require you to be based in a certain location; if that\’s the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham, and Leeds; therefore, all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third Sector\’s employer index, where it\’s recognised that Citizens Advice is an organisation that not only prioritizes the people we serve but also values the well-being of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values, and benefits please see the following link – Information, values and benefits

Need help with your application? See our useful how-to guides on the following page – Guidance notes for applicants

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