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- Tasks: Supervise advice sessions and support volunteers in delivering high-quality advice.
- Company: Citizens Advice in West Sussex, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by helping others navigate complex issues and improve their lives.
- Qualifications: Experience in supervision and a passion for supporting volunteers.
- Other info: Opportunities for trainees and excellent career growth in a dynamic organisation.
The predicted salary is between 17400 - 34800 £ per year.
Citizens Advice in West Sussex supports volunteers and staff to deliver high‑quality advice for people seeking help with issues such as employment, debt, benefits, housing and immigration. High‑quality advice changes lives, and this role plays a vital part in supporting volunteers as they navigate complex problems.
You will supervise advice sessions in our Mid Sussex offices, including reception, and support volunteers to provide high‑quality advice across multiple channels so clients receive help when they need it. You’ll allocate resources daily across advice channels, ensuring quality remains a priority.
- Leading with our values and embedding Equity, Diversity and Inclusion
- Supervising volunteer advice teams
- Keeping resources and client databases updated
- Overseeing appointments, phones and other channels
- Monitoring advice quality
- Meeting service targets
- Managing outreach sessions and referrals
- Improving service standards
- Ensuring timely and accurate data
- Providing advice or casework when required
You will support staff and volunteers through feedback, supervisions and annual appraisals, carry out quality checks, assist with recruitment and training, run daily briefings, and deputise for the manager.
You’ll maintain your own development, identify team training needs, support research and campaigns, uphold EDI, assist with fundraising, maintain admin systems, ensure health and safety compliance, and manage complaints, GDPR and safeguarding matters.
Trainees will be considered. Rate of pay will vary depending on experience (£29k FTE is for experienced supervisor).
Duty Supervisor in Haywards Heath employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to people in the Citizens Advice community or related fields. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for your interview by researching the organisation’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission of providing high-quality advice and support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to supervising teams and managing resources. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Duty Supervisor in Haywards Heath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Duty Supervisor role. Highlight your experience in supervising teams and providing high-quality advice, as this will show us you understand what we're looking for.
Showcase Your Values: We value Equity, Diversity, and Inclusion, so don’t forget to weave these principles into your application. Share examples of how you've promoted these values in your previous roles, as it’s crucial for us to see that you align with our mission.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, you can ensure all your details are captured correctly, and it helps us keep track of your application efficiently. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Citizens Advice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Duty Supervisor. Familiarise yourself with Citizens Advice's mission and values, especially around Equity, Diversity, and Inclusion. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised teams or volunteers in the past. Highlight your ability to provide constructive feedback and support professional development, as this is crucial for the role. Think about specific situations where you improved service standards or resolved conflicts.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage resources effectively. Practice responding to hypothetical scenarios related to supervising advice sessions or handling client complaints. This will show your critical thinking and adaptability.
✨Demonstrate Your Commitment to Quality
Discuss your approach to maintaining high-quality advice and service standards. Be prepared to talk about how you would monitor advice quality and ensure timely data management. This will illustrate your dedication to the role and the impact it has on clients' lives.
