At a Glance
- Tasks: Provide compassionate advice to help people access financial support and improve their wellbeing.
- Company: Citizens Advice Solent East, dedicated to making a difference in the community.
- Benefits: Rewarding role with opportunities for personal growth and community impact.
- Other info: Join a team that values compassion, fairness, and collaboration.
- Why this job: Make a real difference by empowering individuals to overcome financial challenges.
- Qualifications: Experience in client-facing roles; knowledge of welfare benefits is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Citizens Advice Solent East is looking for a compassionate and motivated Generalist Adviser - Benefits to help people access the financial support they are entitled to and improve their wellbeing. In this rewarding role, you will provide high-quality, impartial and confidential welfare benefits advice, helping clients maximise their income, navigate benefit claims, challenge decisions, and access wider support services.
You will work with people facing a range of challenges, empowering them to make informed decisions and achieve positive outcomes. We are looking for someone with experience in a client-facing advice, support, advocacy or customer service role, who can communicate effectively, build trust, and maintain accurate case records. Knowledge of welfare benefits is desirable, but we welcome applications from candidates who can quickly develop specialist knowledge and apply complex information accurately.
You will be committed to delivering services that are inclusive, respectful and person-centred, while working collaboratively with colleagues and partner organisations to achieve the best outcomes for clients. At Citizens Advice Solent East, our values of compassion, fairness, integrity, inclusivity and collaboration underpin everything we do.
If you are passionate about helping people overcome financial challenges and want to make a real difference in your local community, we would love to hear from you. Join us and help change lives for the better.
Generalist Benefits Adviser in Havant employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
