At a Glance
- Tasks: Lead and develop a team delivering life-changing advice to local people.
- Company: Join an independent charity making a real impact in Kent.
- Benefits: Ongoing training, professional development, and a supportive work environment.
- Other info: Be part of a collaborative team focused on social justice.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in advice services and strong communication skills required.
The predicted salary is between 30000 - 37000 £ per year.
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North & West Kent Citizens Advice and Kent Law Centre (CAKLC) is looking for an enthusiastic and experienced adviser to join our growing organisation as a Team Leader (Advice Supervisor).
This is an exciting opportunity to lead and develop a team delivering life-changing advice to local people across North & West Kent.
About Us
CAKLC is an independent charity affiliated with both the Citizens Advice network and the Law Centre Network.
We provide free, high-quality advice and legal support to more than 19,000 people each year across North and West Kent, helping people overcome challenges relating to debt, benefits, housing, employment, immigration and more.
As demand for our services continues to grow, we are investing in our people and developing innovative ways to reach those who need us most.
This is an exciting time to join us and help shape the future of advice services in Kent.
The Role
As Team Leader, you will play a vital role in ensuring local people receive timely, accurate and client-centred advice.
You will support, supervise and develop a team of Advisers, helping them build confidence, skills and knowledge while maintaining excellent standards of advice quality.
- You Will
- Lead and support a team of paid staff and volunteers.
- Supervise advice sessions and provide guidance on complex cases.
- Monitor and improve the quality of advice through case checking and feedback.
- Support project delivery and achievement of service targets.
- Help identify and manage safeguarding, data protection and service quality issues.
- Contribute to service improvement and organisational development.
- Foster a positive, supportive and collaborative team culture.
About You
We're looking for someone who
- Has substantial experience delivering high-quality advice services.
- Has strong knowledge of advice work and good professional judgement.
- Enjoys supporting and developing others.
- Can motivate teams and create a positive working environment.
- Has excellent communication and organisational skills.
- Is committed to access to justice and supporting vulnerable people.
- Thrives in a fast-paced environment and can manage competing priorities.
Whether you're already supervising advisers or you're an experienced adviser ready to take the next step in your career, we'd love to hear from you.
Why Join Us?
At CAKLC, You'll Be Part Of a Supportive And Ambitious Organisation That Values Collaboration, Innovation And Social Justice. You'll Have The Opportunity To
- Develop your leadership and supervision skills.
- Make a real difference to the lives of people across Kent.
- Work alongside dedicated and passionate colleagues.
- Contribute to the future development of one of Kent's leading advice charities.
- Access ongoing training and professional development opportunities.
If you're passionate about delivering excellent advice and supporting others to achieve their potential, we'd love to hear from you.
Join us and help ensure local people have access to the advice and support they need to move forward with confidence.
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Team Leader (Advice Supervisor) in Gravesend employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Advice Supervisor) in Gravesend
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice. Apply directly through us to stand out!
We think you need these skills to ace Team Leader (Advice Supervisor) in Gravesend
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Team Leader (Advice Supervisor), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
