At a Glance
- Tasks: Support caseworkers with technical guidance and conduct file reviews for quality assurance.
- Company: Join Citizens Advice, a trusted organisation making a difference in the community.
- Benefits: Full training provided, flexible hours, and a supportive team environment.
- Other info: Opportunity to grow your skills in a meaningful role.
- Why this job: Make a real impact by helping others navigate their debt challenges.
- Qualifications: Strong communication skills and a passion for helping people.
The predicted salary is between 22050 - 26950 £ per year.
Citizens Advice in Grantham is seeking a Technical Support Officer to join our debt advice team and provide technical guidance to caseworkers delivering consumer debt advice, including energy debt support, across multiple channels.
You will conduct file reviews, provide feedback, and help measure quality against established frameworks while sharing best practices and identifying training needs for staff.
Full training will be provided to support your success.
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Technical Support Officer — Debt Advice & Quality Coach in Grantham employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
