At a Glance
- Tasks: Provide technical support and advice to debt advisers via various communication channels.
- Company: Join a supportive team dedicated to improving financial advice quality.
- Benefits: Flexible working hours, training opportunities, and a collaborative work environment.
- Other info: Opportunity for personal growth and development in a meaningful role.
- Why this job: Make a difference by helping others improve their financial advice skills.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide technical debt advice support through telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.
- Raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements.
- Undertake file reviews of debt cases and support debt caseworkers to develop their debt quality through feedback, support and coaching.
- #J-18808-Ljbffr
Technical Support Officer in Grantham employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
We think you need these skills to ace Technical Support Officer in Grantham
Technical Support
Communication Skills
Coaching Skills
Quality Assurance
File Review
Feedback Provision
Problem-Solving Skills
