As our Debt Supervisor you will support a team of advisers helping people face concerns around their energy debt to understand their options, build confidence and improve their financial resilience. This is a fulfilling role for someone who wants to make a positive difference in the local community. You will provide line management and supervision to our CEDA advisers. You will ensure compliance with FCA and Money Advice standards and support the continuous development of the wider team by aiding them with complex cases where required.
This is a role where your work can directly improve people’s lives and ideal for an experienced debt caseworker looking to move forward with their career.
The successful candidate must have at least two years full time (or equivalent) experience delivering debt advice and be accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.
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Consumer Energy Debt Advice Supervisor in Grantham employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
