Job Description
Salary 28,774.57 FTE
Hours 37 per week, part-time roles/job share also available
Deadline 23rd October 2026
Interview Date 27th October 2026
Responsible to Operations and Outreach Manager
Role purpose
- The main aim of the post is to provide high quality advice and support for people in the York and District area.
- The successful applicant will provide a generalist advice service, including benefits casework, to clients within community venues across York using mixed channels - in-person, over the phone or by Email.
- The service will comply with General Help Quality Mark standards and will be delivered within the aims, policies and principles of the Citizens Advice Service.
Note: This job involves work with vulnerable clients and therefore Disclosure and Barring Service (DBS) check is required for all successful applicants.
Job Type: Full-time
Work Location: In person
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Generalist Outreach Adviser employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
