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For Companies At a Glance
- Tasks: Provide advice on welfare benefits, housing, debt, and discrimination to help clients.
- Company: Join Citizens Advice Welwyn Hatfield, a supportive team dedicated to community help.
- Benefits: Enjoy 25 days annual leave, pension contributions, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No prior experience needed; just a positive attitude and strong communication skills.
- Other info: Dynamic role with ongoing training and a focus on community support.
Overview
Citizens Advice Welwyn Hatfield is seeking a Generalist Adviser to join our team. In this role, you will provide advice focused on a range of issues, including welfare benefits, housing, debt, and discrimination. Support will be delivered both over the phone and face to face, helping clients understand their rights and responsibilities by exploring their problems in depth. You will encourage clients to take ownership of the steps needed to resolve their issues, while also providing casework and advocacy for those requiring additional support.
Responsibilities
- Provide advice on welfare benefits, housing, debt, and discrimination.
- Deliver support over the phone and face to face.
- Help clients understand their rights and responsibilities by exploring issues in depth.
- Encourage clients to take ownership of the steps needed to resolve their issues.
- Provide casework and advocacy for clients who require additional support.
Qualifications and Skills
- Ideally, experience working as a Generalist Adviser; full training will be provided for the right candidates entering the service as trainees.
- Ability to learn quickly and apply new knowledge to helping clients.
- A positive attitude to hard work, finding solutions and accepting constructive feedback.
- Strong interpersonal, written, and oral communication skills.
What We Can Offer
- 25 days’ annual leave FTE plus bank holidays.
- 5% contribution to Employer’s Pension Scheme.
- Death in Service cover on joining the Employer’s Pension Scheme.
- Employee Assistance Programme with Telus Health (confidential counselling and legal advisory services).
- Commitment to continued professional development.
- Town centre location with good transport links.
- Supportive, forward-thinking team focused on helping the community.
To apply, please submit your completed application form to recruitment@whcab.org.uk. Guidance on completing and submitting the form can be found in the ‘Application Form Guidance’ document. Closing date: Friday 26th September 2025 at 5pm. We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early. Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.
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Generalist Adviser (Trainee) employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generalist Adviser (Trainee)
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, and connect with current or former employees of Citizens Advice. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to welfare benefits, housing, and client advocacy. The more comfortable you are, the better you'll shine when it’s your turn to impress.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with interviewers, share stories that highlight your commitment to community support and problem-solving. It’ll make you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, keep an eye on our updates; we’re always looking for enthusiastic candidates ready to make a difference!
We think you need these skills to ace Generalist Adviser (Trainee)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see that you understand what the role involves and how your skills align with the responsibilities outlined.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant experience and skills. Show us how you can tackle issues like welfare benefits and housing, as mentioned in the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Check Your Spelling and Grammar: Last but not least, proofread your application! We’re looking for strong written communication skills, so make sure there are no typos or grammatical errors. A polished application shows us you care about the details.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the key issues you'll be advising on, like welfare benefits, housing, and debt. Familiarise yourself with common client scenarios and how to navigate them. This will show your potential employer that you're ready to hit the ground running.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This is especially important for a role that requires strong communication skills, so practice explaining complex issues in simple terms.
✨Show Your Empathy
In this role, you'll be helping clients who may be facing tough situations. Be prepared to discuss how you would approach sensitive topics and demonstrate your ability to listen actively. Share examples of how you've supported others in the past.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
