Citizens Advice Brent is seeking an experienced Generalist Adviser to join our team. The role involves delivering free, accurate advice and casework to Brent residents across welfare, debt, housing and employment, via face-to-face, phone and digital channels.
You will assess client needs, explore options, undertake casework, support income maximisation and refer to specialists where required. The role requires excellent interviewing and communication skills, and strong IT and digital literacy.
Generalist Adviser — Help Residents Navigate Benefits employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
