At a Glance
- Tasks: Lead and enhance a busy advice service while supervising a diverse team.
- Company: Join Citizens Advice, a champion for fairness and support.
- Benefits: Flexible working hours and a competitive salary of £30,743 pro rata.
- Other info: Work across multiple locations: Hull, Goole, and Beverley.
- Why this job: Make a real difference in your community by promoting fairness and quality service.
- Qualifications: Generalist Certificate in Advice Work and team management experience required.
The predicted salary is between 30743 - 30743 € per year.
Citizens Advice is seeking a Generalist Advice Service Supervisor to manage and enhance a busy advice service across multiple locations. The role requires supervising a diverse team while ensuring high-quality customer service.
Ideal candidates will have a Generalist Certificate in Advice Work, team management experience, and a passion for promoting fairness.
This position offers a salary of £30,743 pro rata and a flexible working schedule in Hull, Goole, and Beverley.
Generalist Advice Service Lead & Team Coach employer: Citizens Advice
Citizens Advice is an exceptional employer that champions fairness and inclusivity, offering a supportive work culture where team collaboration thrives. With flexible working arrangements across Hull, Goole, and Beverley, employees benefit from a strong commitment to professional development and the opportunity to make a meaningful impact in the community. Join us to be part of a dedicated team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Generalist Advice Service Lead & Team Coach
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities at Citizens Advice or similar organisations.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for fairness during interviews! Share specific examples of how you've promoted equality in your previous roles. This will resonate well with the values of Citizens Advice and set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can give you an edge.
We think you need these skills to ace Generalist Advice Service Lead & Team Coach
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for promoting fairness shine through. We want to see how your values align with our mission at Citizens Advice, so don’t hold back!
Highlight Relevant Experience:Make sure to showcase your team management experience and any relevant qualifications, like the Generalist Certificate in Advice Work. We’re looking for candidates who can hit the ground running, so be specific about your past roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing how you connect your skills to what we’re looking for in a Generalist Advice Service Supervisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you’re familiar with the Generalist Certificate in Advice Work and how it applies to the role. Brush up on key concepts and be ready to discuss how your qualifications align with the expectations of managing a busy advice service.
✨Showcase Your Leadership Skills
Prepare examples of your team management experience. Think about specific situations where you’ve successfully led a diverse team, resolved conflicts, or improved service quality. This will demonstrate your capability to supervise effectively.
✨Emphasise Customer Service Excellence
Citizens Advice values high-quality customer service, so be ready to share your approach to ensuring client satisfaction. Discuss any strategies you’ve implemented in the past that have enhanced customer experiences.
✨Passion for Fairness
Express your commitment to promoting fairness and equality. Share personal anecdotes or experiences that highlight your dedication to these values, as they are crucial for the role and the organisation’s mission.
