Citizens Advice Ltd is seeking a Gateway Assessor to provide high-quality information, advice and guidance to clients via face-to-face, telephone and digital channels. You will assess needs, provide personalised information and identify next steps, drawing on an understanding of common enquiry issues and a commitment to equal opportunities.
The role requires recent Gateway Assessor or equivalent experience, with sensitivity in listening, questioning and helping clients navigate complex
Gateway Services Advisor – Client Guidance & Support employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
