About the Role
As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.
What You'll Be Doing
- Handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing.
- Provide complex advice on social welfare issues and work with clients to resolve problems.
- Apply the charity’s values to deliver the best support to clients.
- Participate in a meet‑the‑team day and demonstrate exceptional advice and support skills across various communication channels.
START DATE: 10th August 2026
HOURS: Full time/Part time will be considered. Hours worked Monday - Sunday to support a 7‑day service.
Social Welfare Adviser in Gateshead employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
