At a Glance
- Tasks: Be the friendly face and voice for clients seeking help at Citizens Advice Gateshead.
- Company: Join a community-focused organisation making a real difference.
- Benefits: Competitive salary, part-time hours, and a chance to impact lives.
- Other info: Mainly weekend work with a supportive team atmosphere.
- Why this job: Use your people skills to create a welcoming environment and support those in need.
- Qualifications: Experience in reception or customer service, strong communication, and IT skills.
The predicted salary is between 25880 - 25880 £ per year.
About The Role
At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day. This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.
What you’ll bring:
- A warm, professional and approachable manner.
- Experience in Reception, Customer Service or another front-facing role.
- Strong communication and admin skills.
- Confidence handling sensitive information with care.
- The ability to stay calm, organised and helpful under pressure.
- Good IT skills, including Microsoft Office.
What We Offer:
- £25,880 FTE per annum.
- Part-time hours.
- Mainly weekend working.
- A chance to be part of a team making a real difference in the community.
- Start date: 1st July 2026.
If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.
Receptionist in Gateshead employer: Citizens Advice
At Citizens Advice Gateshead, we pride ourselves on fostering a supportive and inclusive work environment where every team member plays a vital role in making a positive impact in the community. As a Receptionist, you will enjoy part-time hours with a competitive salary, while being part of a dedicated team that values your contributions and offers opportunities for personal and professional growth. Join us in creating a welcoming atmosphere for those seeking assistance, and be part of an organisation that truly cares about its employees and the people it serves.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gateshead
✨Tip Number 1
First impressions count, so when you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing them how friendly and approachable you are!
✨Tip Number 2
Prepare for common questions by thinking about your past experiences in customer service or reception roles. We want you to highlight those moments where you went above and beyond to help someone – it’s all about showing your passion for helping others!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you’re genuinely interested in the role and the organisation. Ask about their weekend operations or how they support their team – it’ll help you stand out as someone who’s really engaged.
✨Tip Number 4
After the interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Gateshead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience:Make sure to showcase any previous experience in reception or customer service roles. We’re looking for someone who can handle enquiries with confidence, so share specific examples of how you've done this in the past.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that all the information is clear and well-organised. This will show us that you can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice
✨Show Your People Skills
As a Receptionist, your ability to connect with people is crucial. During the interview, demonstrate your friendly and approachable manner by engaging with the interviewer. Use examples from your past experiences where you successfully handled customer interactions or resolved conflicts.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities, so be prepared to discuss how you manage your time and tasks. Share specific instances where you kept things running smoothly in a busy environment, especially if it involved juggling multiple responsibilities.
✨Demonstrate Calmness Under Pressure
The interviewers will want to see how you handle stress. Prepare to talk about a time when you faced a challenging situation at work. Explain how you remained calm and collected, ensuring that you provided excellent service even under pressure.
✨Familiarise Yourself with IT Skills
Since good IT skills are essential for this role, brush up on your knowledge of Microsoft Office and any other relevant software. Be ready to discuss your experience with these tools and how they have helped you in previous roles, particularly in managing information and communication.
