At a Glance
- Tasks: Lead a passionate team to deliver impactful community services and support client success.
- Company: Join a dedicated charity focused on making a real difference in people's lives.
- Benefits: Flexible working hours, supportive culture, and opportunities for personal growth.
- Other info: Full-time role with a start date of 29th June 2026.
- Why this job: Make a meaningful impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams, coaching, and performance management.
The predicted salary is between 30000 - 40000 £ per year.
Help shape a service that changes lives every day. We’re looking for an inspiring, people-focused Team Leader to join our Team and help shape a service that delivers real impact. If you’re passionate about leading people, improving services, and making a meaningful difference in your community, this is an exciting opportunity to take the next step in your career.
About The Role
As Team Leader, you’ll play a key role in ensuring our advice services are responsive, effective, and delivered to the highest standards. You’ll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients. This is a varied and rewarding role, combining leadership, coaching, performance management, compliance, and service improvement, all within a flexible and accessible seven-day service.
What you'll be doing
- Lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients, delivering services across seven days, including late opening hours.
- Build a positive team culture where people can develop and grow, creating a strong and supportive working environment, driving performance and building collaborative working practices across the wider services within the charity.
What We’re Looking For
- Experience managing staff and/or volunteers
- Strong coaching and performance management skills
- Ability to give constructive feedback with confidence and empathy
- Experience analysing data and producing reports
- Ability to work effectively within hybrid teams
What you need to know
- Full time hours
- Start date: 29th June 2026
- Safe Haven operates between 3pm-11pm Monday - Sunday
If you’re ready to lead with purpose and help shape high-quality community advice services, we’d love to hear from you. Apply today and help us make a difference where it matters most.
Lead a High-Impact Community Services Team in Gateshead employer: Citizens Advice
Join a dynamic and supportive environment where your leadership can truly make a difference in the community. As a Team Leader, you will benefit from a flexible working schedule, opportunities for professional growth, and a culture that prioritises collaboration and employee development. With a focus on delivering impactful services, this role offers a chance to lead a passionate team dedicated to improving lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Lead a High-Impact Community Services Team in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend community events, and connect with others who share your passion for making a difference. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and improving services. Share specific examples of how you've made a positive impact in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to organisations you admire, like us at StudySmarter, and express your interest in contributing to their mission. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by practising common questions related to team leadership and service improvement. Think about how you can demonstrate your coaching abilities and your approach to building a positive team culture. Confidence is key!
We think you need these skills to ace Lead a High-Impact Community Services Team in Gateshead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for community service shine through. We want to see how much you care about making a difference and leading a team that does the same!
Highlight Your Leadership Skills:Make sure to showcase your experience in managing staff or volunteers. We’re looking for someone who can inspire and support a team, so share examples of how you've done this in the past.
Be Data Savvy:Since analysing data is part of the role, mention any relevant experience you have with data analysis or reporting. We love seeing how you can use data to drive performance and improve services!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this exciting opportunity to join our team.
How to prepare for a job interview at Citizens Advice
✨Know Your Impact
Before the interview, think about how your leadership has made a difference in previous roles. Be ready to share specific examples of how you've improved services or outcomes for clients. This will show your passion for making a meaningful impact.
✨Showcase Your Coaching Skills
Prepare to discuss your coaching and performance management experience. Think of instances where you’ve successfully guided a team member to improve their performance. Highlight your ability to give constructive feedback with empathy, as this is crucial for the role.
✨Data-Driven Decisions
Since analysing data is part of the job, come prepared with examples of how you've used data to inform decisions or improve services. This could be anything from producing reports to identifying trends that led to better outcomes for clients.
✨Emphasise Team Culture
Be ready to talk about how you build a positive team culture. Share strategies you've used to foster collaboration and support within your teams. This will demonstrate your commitment to creating a strong working environment, which is key for this role.
