At a Glance
- Tasks: Support individuals through tough times by providing tailored advice and emergency food support.
- Company: Join a compassionate team dedicated to making a real difference in people's lives.
- Benefits: Flexible hours, competitive pay, and the chance to empower others.
- Other info: Experience a supportive work culture with opportunities for personal growth.
- Why this job: Make a lasting impact while helping people navigate financial hardships.
- Qualifications: Empathy, resilience, and strong communication skills are essential.
The predicted salary is between 25185 - 29000 £ per year.
Help people through some of life's toughest moments.
Are you passionate about making a real difference?
Do you enjoy helping people solve complex problems and empowering them to move forward?
We're looking for compassionate, resilient and customer-focused individuals to join our Help Through Hardship team.
Every day, you'll support people experiencing financial hardship by providing emergency food support, practical advice and guidance that can have a lasting impact on their lives.
What you’ll be doing Speak with clients over the phone, listening with empathy and professionalism.
Assess individual circumstances and provide tailored advice and information.
Support people to access emergency food vouchers and other essential financial support.
Help clients understand their benefits, maximise their income and make informed decisions.
Maintain accurate case records using our customer management system.
Deliver an excellent customer experience while working within quality standards and service targets.
Suitable candidates will be invited to a meet the team day to experience first hand what we do!
If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
START DATE: 10th August HOURS: Full time/Part time will be considered.
Hours worked Monday - Sunday to support 7‑day service. #J-18808-Ljbffr
Help Through Hardship Adviser in Gateshead employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Help Through Hardship Adviser in Gateshead
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice. Apply directly through us to stand out!
We think you need these skills to ace Help Through Hardship Adviser in Gateshead
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Help Through Hardship Adviser, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
